Your Seller Dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The Seller Dashboard is available to all sellers who've received 10 or more detailed seller ratings (DSRs).
The Summary box provides a quick overview of how you're doing in the areas of Performance, Discount, Policy compliance, Account status, and Fast 'N Free eligibility. If you're a PowerSeller, a box tells you what level you have achieved (Silver, for example).
The highest performance rating is Top Rated Seller. The next highest performance rating is Above standard.
An alert icon lets you know if your current seller performance standing, such as Top Rated Seller status, is at risk.
An error icon lets you know if your performance is below standard. Giving buyers poor customer service is the usual reason a seller is rated as below standard. If your performance is below standard, your search visibility is lower and you may also face selling limits.
Seller performance page
Click Performance status in the Summary box to see your Seller performance page.
There are 2 tabs available on the Seller performance page—Daily performance and Last evaluation. The Daily performance tab lets you see if you're on track to meet the requirements for a particular performance rating at the next evaluation period. The Last evaluation tab shows your performance during the last evaluation period.
From either tab, click on Top Rated, Above standard, or Standard to see how your performance compares to the requirements for that seller status.
The Seller performance page also shows:
Whether your seller performance is Top Rated, Above standard, standard or below standard based on your last evaluation (occurring on the 20th of every month).
Links to view your status in the United States, United Kingdom, Germany or Global seller performance programs.
Links to view your 12-month trending data and Seller Performance Report.
Your daily performance and your last evaluation based on the criteria for Top Rated, Above standard or standard performance. These requirements are:
Shipment tracking uploaded within the stated handling time (only required for Top Rated Seller status in the US). Note: Top Rated Sellers that offer same business day handling must upload tracking within 1 business day.
Percentage and count of low detailed seller ratings (1s and 2s).
Information on Buyer Protection cases that are closed without seller resolution (cases closed without your response or resolution).
Other criteria that are used for Top Rated and Above standard requirements.
Sellers who are Top Rated in the US can see the number of listings that are eligible for a final value fee discount for offering either same business day or 1 business day handling and a 14-day or better return policy with a money-back option. Learn more about Top Rated Seller program.
A link to create a report of transactions that did not meet the tracking upload requirement.
Sellers who are Top Rated in the US can see the number of transactions that are eligible to receive a final value fee discount for offering either same business day or 1 business day handling and a 14-day or better return policy with money-back option. Learn more about being an eBay Top Rated Seller.
A link to create a report of transactions that did not meet the handling and return policy requirements.
Detailed seller ratings chart
The main Seller Dashboard page displays your detailed seller ratings chart, showing your rating in these categories:
Shipping and handling charges
The detailed seller ratings chart also shows:
Your 3-month, 12-month and 30-day average in each category
Your percentage of low ratings (1s and 2s) in each category for the time period you select
A link to see your detailed seller ratings reports
Your 12-month average if you've had fewer than 400 transactions over the previous 3 calendar months
For 3-month and 12-month periods, detailed seller ratings include:
Only transactions with US buyers for ratings for US sellers
Repeat transactions from the same buyer; separate transactions are counted separately
To measure your ratings accurately, we count only 1 and 2 ratings if they come from 2 or more buyers in any evaluation period. If you have more than 400 transactions, 3 or more buyers must leave low detailed seller ratings before they are counted. Also, if the same buyer accounts for more than 80% of your 1 and 2 ratings in a single category, we will only count one low detailed seller rating from that buyer for each applicable category.
The chart is updated daily, so check your ratings frequently to determine where improved customer service can help you earn discounts and other benefits.
If you have fewer than 10 ratings in any category, you won't see an average rating or percentage.
You can run detailed seller ratings reports to find out how your ratings are affected by buyer location, the categories you sell in, shipping services, and other factors.
eBay Buyer Protection cases
The number of eBay Buyer Protection cases closed without seller resolution is an important indicator of seller performance. Many buyers who open cases never reach a point where they leave Feedback or detailed seller ratings.
Only cases closed without seller resolution count against your seller performance.
Cases are dated according to the transaction date rather than when the case is opened. Safeguards are in place to prevent your seller status from being changed by a single buyer.
A closed case without seller resolution is any case in which the seller does not respond and resolve an issue with the buyer and eBay or PayPal issues a refund.
There are limits to the number of cases closed without seller resolution that a seller may have.
You can track your closed cases without seller resolution in your Seller Dashboard. Click the See cases link to get specific information about and take action on cases that might affect your seller status. You can also track all your eBay Buyer Protection cases in the Resolution Center.
Your Seller Dashboard displays your limits and how close you are to meeting them. Under the Monthly selling limits section, you can see the maximum number of items you can sell per month as well as the maximum dollar value of sales per month (limited by whichever comes first). You can also see a monthly summary of your selling activity that tells you the number and dollar value of items that have been sold, are currently listed, and can still be sold. Items that are listed but not yet sold count toward your limits.
Most sellers have limits on the number and total dollar value of the items they sell. These limits may be based on:
Feedback, detailed seller ratings, and history of eBay Buyer Protection cases
The types of items being sold. Certain electronic and fashion items are limited.
Learn more about limits on seller activity.
Once you've reached a limit, you'll see a red alert at the bottom of the Monthly selling limits section. This lets you know you won't be able to sell more items in the current month. If your seller performance is good, you may be able to increase your limits.
Performance standards and benefits
Requirements for all sellers
Your Seller Dashboard includes information on whether you're meeting our seller performance standards.
If you don't meet these standards, click the view your performance link on the Seller Performance page for tips on how to improve your ratings.
PowerSellers and Top Rated Sellers
PowerSellers must meet more requirements than other sellers. They also receive promotional offers and other benefits. Learn more about becoming a PowerSeller.
Top Rated Sellers are among the highest achieving sellers on eBay. Listings from Top Rated Sellers that offer either same business day or 1 business day handling and a 14-day (or more), money-back return policy will also have a Top Rated Plus seal displayed on eligible listings. These listings enjoy increased visibility for listings in Best Match searches, fee discounts, and more. Learn more about becoming a Top Rated Seller and offering Top Rated Plus listings.
Checking your policy compliance
The policy compliance summary rates how well you're following eBay rules and policies in your selling, and alerts you to any account or listing policy violations.
A high policy compliance rating means your selling practices generally follow eBay policies.
A low policy compliance rating means you've violated one or more eBay policies.
Click Policy compliance to find out:
What policies you have violated
Possible restrictions resulting from violations
Steps you need to take to correct violations
The length of time the violation will remain on your account (if available)
Links to specific policies to help you understand them and avoid violations in the future
Important: If you violate certain high-severity policies, such as shill bidding, Feedback manipulation, or counterfeiting, your account can be limited without warning even if you have a high policy compliance rating. See eBay's rules for sellers and rules and policies to help create a safe, fair, and enjoyable trading environment for all eBay members. Understanding and following eBay's rules will help you avoid limits on your account.
Checking your account status
The account status area in your Seller Dashboard gives you a quick overview of your account status and lets you view or pay your current invoice. This page also provides alerts and links to manage any issues with your account.
Fast 'N Free eligibility
The Fast 'N Free area of your Seller Dashboard lets you see the number of your current listings that include the Fast 'N Free logo and how many of your current listings need to be updated to be eligible for the logo. In addition, you can see your total sales over the past 12 months compared to what your sales might have been if all your listings qualified for the logo.
Your lifetime transactions
The main Seller Dashboard page displays your complete selling history on eBay, including your total sales to date, your total transactions, and the date of your first eBay sale.