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Your Seller Dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. It's available to all sellers with 10 or more detailed seller ratings (DSRs) from buyers.
Understanding the Seller Dashboard
Your Summary view
The Summary box provides a quick overview of your performance and the levels you’ve earned in 5 specific categories. For example, the Performance
section might show that you are a Top-rated seller and the PowerSeller level section might show that you are a Titanium level PowerSeller.
The highest performance rating is Top-rated seller. As a Top-rated seller, you receive a badge 
in your listings and seller performance detail page.
PowerSeller standards include Bronze, Silver, Gold, Platinum, and Titanium depending on the number of items sold or the dollar amount of their sales.
There will be an alert icon 
if your Top-rated seller status is at risk.
You'll also see an error icon 
if your performance is below standard. If your performance is below standard, you'll have lowered search visibility and you may also face selling restrictions.
Your Seller Performance page
Click the Performance status button in the Summary box to see your Seller performance page.
The chart on the seller performance page tells you:
Whether your seller performance is above standard, standard, or below standard
Links to view your status in any other country
A table that shows your current performance and your last evaluation by average rating and percentage of low DSRs (1- and 2-stars) per category, and the required performance level.
A link to view your 6-month trending data
Your detailed seller ratings chart
The main Dashboard page also has your detailed seller ratings chart. Use this chart to see your rating in each of these categories:
Shipping and handling charges
The chart shows:
A drop-down menu where you can select a time period of 3 months, 12 months, or 30 days
Your average rating in each category for the time period you selected
Your percentage of low ratings (1- and 2-stars) in each category for the time period you selected.
A link to see your reports.
The chart is updated daily, so check your ratings frequently to determine where improved customer service can help you earn discounts and other benefits.
If there are fewer than 10 ratings in any category, you will receive no average rating or percentage.
For 3-month and 12-month periods detailed seller ratings (DSRs) include:
Only transactions with U.S. buyers will count toward ratings for U.S. sellers
Repeat transactions from the same buyer
For 30-day periods, detailed seller ratings (DSRs) include:
Transactions from global buyers as well as U.S. buyers
Only one rating per buyer, even if they've made more than one purchase
Detailed seller ratings reports
To generate reports of your detailed seller ratings, click the See your reports link in the detailed seller ratings chart.
Detailed seller ratings reports help give you more information about your customer service. Run reports regularly (such as every 2 weeks or monthly) to see how your ratings are affected by your buyer’s location, the categories you’re selling in, shipping services, and other factors.
From the Your detailed seller reports page you can create and view reports.
Click the Create report button to run a report.
After you create a report, it appears under Your saved reports. Here you can view, run, or delete reports. Reports are saved for 15 months.
Types of reports:
Buyer location: See if you get higher or lower detailed seller ratings in:
Your own country versus other countries
A specific country versus all your ratings for the report time period.
Example: Run a monthly buyer location report to see how your buyers in Canada are rating your performance.
Category: Find out whether you get higher or lower detailed seller ratings in one or more categories. You can compare the ratings you get for transactions in certain categories to all your ratings for the report time period.
Example: Run a report of all your women’s clothing transactions to see if buyers in those categories are giving you higher or lower ratings.
Date range: Find out your overall ratings during a specific time period.
Example: Run a report of all your March 2009 transactions to measure your ratings for that month. Then run a report of all your April 2009 transactions to see if your ratings are improving.
Item numbers: Check your ratings for a specific list of transactions.
Example: To see if a new listing template or layout is helping you get higher ratings, run a report of all the item numbers from listings that used that new template or layout.
Shipping: See how your shipping method or service affects your detailed seller ratings. You can see if you get higher ratings with free shipping versus paid shipping, or how a specific domestic or international shipping service compares to all your ratings for that report time period.
Example: To see if your free shipping is helping you get higher ratings, run a monthly report that compares the ratings you got from transactions with free shipping versus all your ratings for that report time period.
Dates in detailed seller ratings reports
In some of the reports, you need to select a date range. Choose the start and end date for your report by entering a date or selecting a date from the calendar. You can run reports as far back as 60 days.
Select from the drop-down menu to define your date range as transaction dates (when the transaction ended) or listing dates (when you listed the item).
Example: If you made changes to your listing on a specific date, select listing dates to get a report that might show you if those changes affected your ratings.
In some reports, you’ll see a comparison to your average ratings. This average is based on the ratings you received during the date range of the report. Example: If you run a report for March 1 through 15, your average ratings are based on those you received during that time.
You cannot use date range reports to validate the 30-day detailed seller ratings that appear in your Seller Dashboard. The ratings displayed in date range reports are based on transaction or listing dates (whichever you choose). Your 30-day average is based on ratings left during the previous 30 days.
Note: It's against eBay policy to question buyers about the ratings they left. It's also against policy to use these reports to interfere with the anonymity of detailed seller ratings. For more information, read the Feedback manipulation policy.
Performance standards
Requirements for Top-rated sellers
To achieve the Top-rated seller status you need to:
Have at least 100 transactions and $3,000 in sales during the most recent 12-month period.
Meet the Detailed Seller Report standards:
If you've had more than 400 transactions during the previous 3 months, you need to have no more than 0.50% 1s and 2s in any category during the past 3 months.
If you've had fewer than 400 transactions during the previous 3 months, but more than 400 transactions during the previous 12 months, you need to have no more than 0.50% of 1s and 2s in any category in the last 12 months.
If you've had fewer than 400 transactions in the last 12 months, you can have 2 or fewer instances of 1s and 2s.
Requirements for above standard sellers
Sellers need to minimize the occurrence of 1 and 2 ratings in all categories. If you exceed the allotted number of low detailed seller ratings, your rating and search visibility will be lowered.
For Item as described, you can have no more than 3 occurrences and no more than 3.00% of 1 and 2 ratings.
For Communication, you can have no more than 4 occurrences and no more than 4.00% 1 and 2 ratings.
For Shipping time, you can have no more than 4 occurrences and no more than 4.00% 1 and 2 ratings.
For Shipping and handling charges, you can have no more than 4 occurrences and no more than 4.00% 1 and 2 ratings.
For low volume sellers: You are allotted 3 instances of 1 and 2 ratings for communication, and 4 or fewer instances for shipping time, item as described, and shipping and handling charges before your rating is lowered. In 2010, the requirement will change so that low volume sellers can have no more than 3 instances of 1 and 2 ratings in all 4 categories.
Note: If you provide free shipping, buyers will see a note when they are rating your shipping and handling charges that a 5-star rating is appropriate.
No detailed seller rating can be given for local pick up items.
If you do not meet these standards, click the view your performance link on the seller performance page for tips on how to improve your ratings.
If your rating falls below the minimum standards you can face limits on your selling activity or suspension.
Requirements for PowerSellers
You need to be a PowerSeller in order to become a Top-rated seller
To qualify as a PowerSeller you need to:
Have a minimum Feedback rating average of 98%
Maintain a rating of 4.5% in all four DSR categories
Keep your account status in good standing
Comply with eBay policies
Maintain a Good buyer satisfaction rating
Be an active seller for at least 90 days
Meet the 3- or 12-month sales requirements
Meet the requirements for 1- and 2-star ratings on your DSRs
PowerSeller status eligibility is calculated every 30 days.
Read about becoming a PowerSeller.
Qualifying for discounts
As a Top-rated seller or a PowerSeller, you can earn discounts on your monthly final value fees. Check this part of the dashboard to see if you qualify and what you can do to become eligible for discounts.
The final value fee credit for Top-rated sellers is 20%.
The current structure of discounts will remain in effect for PowerSellers to give you a chance to qualify for Top-rated seller over a period of months. During this time the discounts will remain at the levels described below:
5% discount with a detailed seller rating of 4.6 or higher
15% discount with a detailed seller rating of 4.8 or higher
20% discount with a detailed seller rating of 4.9 or higher
The maximum discount is 20% even if you qualify for Top-rated seller and PowerSeller status.
Top-rated seller and PowerSeller benefits
This summary section of the dashboard shows your current status and provides details that tell you whether you're meeting PowerSeller or Top-rated seller requirements. Benefits for maintaining a high level of performance, and policy compliance include:
For PowerSellers:
Prioritized customer service
Learn more about PowerSeller benefits.
Top-rated sellers receive the following privileges and benefits:
Priority customer service
Expanded seller protection from PayPal
A badge on listing pages
The opportunity to purchase the Featured First upgrade
Increased visibility for fixed price listings in Best Match search results
Checking your policy compliance
Know the rules for sellers, and find out if there are any eBay policy violations that might affect your selling, or other situations that need your immediate attention. Also see what you can do to avoid having restrictions placed on your account. The policy compliance summary rates how well you are following eBay rules and policies in your selling and alerts you to any account or listing policy violations.
When you receive a high policy compliance rating, you are generally doing a good job of selling in line with eBay policies.
If you receive a low rating, then you have violated one or more eBay policies.
Click the Policy compliance button to see:
What policies you have violated
Possible restrictions resulting from violations
Steps you need to take to correct violations
The length of time the violation will remain on your account (if available)
Links to specific policies to help you understand them and avoid violations in the future
Important: If you violate certain high-severity policies, such as shill bidding, Feedback manipulation, or counterfeiting, your account can receive restrictions without warning even if you have a High policy compliance rating. eBay's rules for sellers and policies are guidelines that help to create a safe, fair, and enjoyable trading environment for all eBay members. Understanding and following eBay's rules will help you avoid restrictions on your account due to policy violations.
Checking your account status
Check this part of the Seller Dashboard for a quick reminder of your account status or to view or pay your current invoice. This page also provides alerts and links to manage any problems with your account.
Must use Buy It Now and PayPal.
