Every time that you sell an item, Selling Manager and Selling Manager Pro generates a sales record. A sales record is displayed in your Sold View, until they are archived. You can update sale status, shipping and insurance costs and buyer information.

For Selling Manager Pro subscribers: In addition to tracking the sales status, you can also track your cost per item and the actual shipping cost.

In the sales record you can:

• Update buyer information

• Update shipping and insurance costs

• Adding notes to buyer

• Update payment status

• Update shipping status

• Your Cost Per Item - Selling Manager Pro Only

• Actual Shipping Cost - Selling Manager Pro Only

Buyer Details

Updating buyer information(Buyer Details)

• The Buyer Details section of a sales record contains a buyer's eBay user ID, email address, and shipping address.

• When you first open a sales record for a new transaction, the buyer's eBay user ID and email address will already be entered for you. The buyer's email address is his or her eBay registration email address at the time that the sale closed. If a buyer changes his or her address after a listing closes, the corresponding sales record will not be updated.
  Note: You will be able to view, but not edit the buyer's email address. You will not be able to access the buyers email after 45 days from the close of the listing.

• You can update a buyer's shipping address either manually by typing the new information in each text box, or you can update it instantly through the copy & paste window. Use the copy & paste feature to save time and ensure accuracy if you receive your buyer information through a PayPal email.

If you use eBay Checkout, the buyer address fields will be automatically filled with the shipping address that your buyer enters at checkout time.

Transaction Details

Calculating shipping and insurance costs

• The Transaction Details section of the sales record contains a shipping and insurance costs section of the sales record to figure out the total price to request from your buyer.

• Any changes that you make to the Shipping & Handling or Insurance will be reflected in the Total cost when you save your sales record.

• The Price field shows the winning bid or fixed price amount for the buyer.

• The Subtotal field displays the Price of the item.

• The Shipping & Handling field shows the cost of shipping the item. Initially, this field contains the value that you specified in the Sell Your Item form or in Checkout.

• Use the Shipping Insurance drop-down list to select an insurance option.

Updating the Note to buyer

Enter any additional information you want to share with the buyer (for example, shipping information or a personal messages). Type any information that you want into this box, and click the Save button to save the information. This information will be printed on the invoice documents and is also available as an email autotext variable.

Updating Sales Status & Notes

Use the Sale Status & Notes section to keep track of payments received, shipments, and other post-sales related information. You can also update this information from the Sold View. Any changes that you make in the sales record will be reflected in your Sold and Archived Views.

How eBay Checkout updates the sales record

• In the Status Summary the checkout field will only appear if you have enabled eBay Checkout. The date will indicate when the buyer completed checkout.

• If you have enabled Checkout in your preferences, Checkout will automatically update shipping and insurance fields for you.

• If you make changes to the above fields before checkout is complete, the values will be automatically updated in the checkout summary. (For example, you updated Shipping & Handling when the buyer requested the total.)

• No new checkout invoice will be created and sent to the buyer when the update is completed using the sales record. Instead you can send an email to your buyer using the email feature.

• If your buyer has completed eBay Checkout, you will no longer be able to update the following fields in the sales record:

  • Shipping & Handling

  • Additional Shipping

  • Shipping Insurance

  • Insurance offered, required, or optional

Updating Payment status

Updating shipping status

Adding notes to yourself

Use the Notes to yourself memo box to include any additional details to keep track of about your sale with this buyer. These notes are just for you; the buyer won't see them. Type any information that you want into this box, and click the Save button to save the information.

Selling Manager Pro subscribers:

Your Cost Per Item

Cost Per Item will be used to calculate your Total Cost in your Profit & Loss Report. Cost Per Item will be pre-filled with the Unit Cost you provided in the Product Details View section when you created the item listing. If the sales record is not associated with a product or you didn't enter a Unit Cost on the Product Details view, this field will be left blank.

Actual Shipping Cost

The Actual Shipping Cost field calculates your Total Cost in your Profit & Loss Report. It represents the actual shipping you pay for. It will be pre-filled with the Shipping & Handling information and the Shipping Insurance that was specified at the time of the listing.