Unpaid item: A buyer didn’t pay for an item.

Find out what to do when a buyer doesn't pay.

√ If you can’t work it out by communicating with your buyer, you can open a case in our Resolution Center.

Feedback extortion: A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide goods or services not included in your original listing.

Learn more about Feedback extortion.

√ Contact us. Send us the email you received.

Feedback abuse: A buyer includes your phone number, address, or profane language in a Feedback comment.

Learn more about Feedback abuse, resolving Feedback disputes, and requesting Feedback revision.

√ Contact us.

Unwelcome bidding or buying: The buyer doesn't meet your listing terms or is bidding on your item just to leave you negative Feedback.

Learn more about unwelcome and malicious buying.

√ Select buyer requirements to block buyers who don’t meet certain criteria.

√ Use immediate payment on Buy It Now and eBay Stores listings.

√ Place the bidder on your blocked bidder list.

√ Cancel bids.

Customs fraud: The buyer asks you to provide false information on a customs declaration form.

Learn more about encouraging illegal activity.

√ Contact us.

Another problem: Get help with other eBay transaction problems or safety concerns.

Learn more about protecting yourself as a seller.

√ Contact us.