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If we removed your listing, it's probably because it either violated the law or one of our policies. Also, it may have been removed because the item's rights owner (for example, Coach or Louis Vuitton) asked us to remove it. This can happen even if your item is genuine.
To find out why we removed your listing, be sure to read the email we sent you. If you don't see an email from us, check your spam folders.
Note: If you're looking for information on how to remove one of your listings, find out about ending your listing early.
Why was my listing removed when there are other listings just like it?
You may see items on eBay that are similar to your listing but haven't been removed. There are a few reasons why this could happen:
There might be a difference between your listing or item and the other that isn't obvious. The email we sent will tell you more. If you still have questions, use the links below to contact us.
The other seller might be a rights owner who can sell an item (for example an authorized retailer).
A participant in the VeRO Program might have requested that your listing be removed, but didn't request that others be removed. These decisions are made by VeRO participants and not by eBay. For more information about why a VeRO participant asked to have your listing removed, contact the VeRO participant using the email address that was included in the email we sent you.
Your listing was reported to us but another was not.
If you see another listing that you think violates our policies or the law, please report it. We will investigate. However, to protect the privacy of all our members, we don't discuss the actions we take with anyone except the seller of the reported item.
Will my fees be refunded?
If we canceled your listing because of a policy violation, we may or may not refund your fees for that listing, depending on the policy you violated and whether you've violated our policies in the past.
If we refund you, all fees related to the ended listing will be automatically credited to your account within one billing cycle. If the fees aren't credited to your account after this time, please contact us.
What if I disagree with your decision?
If you disagree with our decision to end your listing, you can contact us by clicking the appropriate link below:
If your listing was ended at the request of a VeRO Program participant.
If you don't know why your listing was removed, ask us.
Can I relist my item?
Even if you think your listing shouldn't have been ended, please don't relist it without first contacting us using the links above. Relisting an item that has been removed could result in suspension from eBay. You could also be subject to legal action in some cases. For this reason, the Relist option is not available for listings that were ended by eBay.
Also, if your item was removed at the request of a rights owner, please contact them before relisting the item. To contact the rights owner, use the email address that was included in the email we sent you.
If we agree that your item was removed in error, you can relist it. Unfortunately, you'll have to recreate the listing from scratch.
Why did I get this email? I didn't list this item.
If you received a message about an item that you didn't try to sell, your account might have been used without your authorization. If you think this has happened, contact us right now.