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Why did eBay remove my listing?
In this article
In this article


If we removed your listing, it's probably because it either violated the law or one of our policies. Or, it may have been removed because the item's rights owner (for example, Coach or Louis Vuitton) asked us to remove it.  This can happen even if your item is genuine.

To find out why we removed your listing, be sure to read the email we sent you. If you don't see an email from us, check your spam folder.

Note: If you're looking for information on how to end one of your listings, find out about ending your listing early.

Why was my listing removed when there are other listings just like it?

You may see items on eBay that are similar to your listing but haven't been removed. There are a few reasons why this could happen:

  • There might be a difference between your listing or item and the other that isn't obvious. The email we sent will tell you more. If you still have questions, contact us.

  • The other seller might be a rights owner who is allowed to sell an item (for example an authorized retailer).

  • A participant in the VeRO Program might have requested that your listing be removed, but didn't request that others be removed. These decisions are made by VeRO participants and not by eBay. For more information about why a VeRO participant asked to have your listing removed, contact the VeRO participant using the email address that was included in the email we sent you.

  • Your listing was reported to us, but another was not.

If you see another listing that you think violates our policies or the law, please report it. We will investigate. However, to protect the privacy of all our members, we don't discuss the actions we take with anyone except the seller of the reported item.

Will my fees be refunded?

If we removed your listing because of a policy violation, we may or may not refund your fees for that listing, depending on the policy you violated and whether you've violated our policies in the past.

If we refund your fees, all fees related to the removed listing will be automatically credited to your account within one billing cycle.

For questions about fee credits for a listing that's been removed, contact us.

How can I get more details about why my listing was removed?

You can learn more about the reasons why your listing might have been removed by reviewing our policies. The email you received from us contains links to the specific policy that applies to your listing. If you still have questions, you can contact us.

Reason for removal

For more information

If your listing was removed for selling prohibited or restricted items

  1. Review the email you received from us. It contains links to the policy that applies. You can also review our prohibited and restricted items policy.

  2. If you still have questions, contact us.

If your listing was removed because it may infringe on the copyright, trademark, or intellectual property right of others (such as a VeRO Program participant)

  1. If you still have questions, contact us.

If your listing was removed for a violation of our listing policies

  1. Review the email you received from us. It contains a link to the policy that applies. You can also review our rules for listings.

  2. If you still have questions, contact us.

If you don't know why your listing was removed, contact us.

Can I relist my item?

Even if you think your listing shouldn't have been removed, don't relist it without first finding out why it was removed. Relisting an item that has been removed could result in suspension from eBay. You could also be subject to legal action in some cases. For this reason, the Relist option is not available for listings that were removed by eBay.

Also, if your item was removed at the request of a rights owner, please contact them before relisting the item. To contact the rights owner, use the email address that was included in the email we sent you.

If we agree that your item was removed in error, you can relist it. Unfortunately, you'll have to recreate the listing from scratch.

Contact us

Have a question? We can help.

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