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Sending an offer to a buyer

If a member sends you a message about a fixed price listing, you can choose to send the member an offer to buy the item at a discounted price.

Sending an offer

If a member asks a question about an item listed in a fixed price format, you can send an offer to the member to invite them to purchase the item at a lower price. The offer is good for up to 48 hours, when the listing ends or until you cancel the offer, whichever comes first.

You can send an offer for any fixed price listing, as long as the listing is active, does not use variations and is not listed in the Motors > Vehicles category. 

If the buyer accepts your offer, you're both required to complete the transaction. The buyer will be prompted to check out and pay and you will be required to ship the item.

You can't include contact information such as an email address, phone number, or URL when sending an offer. You also shouldn't respond to a buyer who asks to purchase an item outside of eBay. Doing so violates our offers to buy or sell outside of eBay policy.

How to send an offer

How to send an offer:
  1. Within the message from a member about your Fixed Price listing, click Send an offer directly to member.

  2. On the Create your offer page, enter the offer price, quantity (if applicable) and any message you want to include to the buyer.

  3. Click Submit to send your offer to the buyer.

You can view all offers you've sent by going to your active listings in My eBay and clicking More Actions. In the drop-down menu, click Manage offers to see your offer activity. You can also find this in Seller Hub > Listings > Active.

Multi-quantity and Best Offer listings

If you are selling 2 or more identical items in a single listing, you can send an offer for all, some, or only one of the items in the listing.

For example, if you are selling 4 of an item and the Buy It Now price is $25 each, you can send an offer for all 4 items at a price of $80.

If you are accepting Best Offers on a listing, you can send offers on that same listing to buyers who ask questions, unless the buyer has already sent a Best Offer. If a buyer sends a Best Offer, you can't send an offer to that buyer.

As soon as all of the items for a listing have been sold, either through Buy It Now, Best Offer or by sending offers, the listing is immediately closed and any further offers are automatically canceled.

Things to keep in mind

You can send a member only one offer at a time. If the offer expires or you cancel it, you can send another – up to a limit of 3 offers per listing. We recommend you use good judgment in determining whether multiple offers are appropriate and avoid potentially annoying a future customer with too many offers.

If you choose not to send an offer to a buyer who's asked for a discount, it's a good business practice to thank the buyer for their interest and politely decline the request by explaining that discounts are not available.

Here are some things to think about as you decide whether to send an offer to a buyer:

  • Is the item likely to sell at the Buy It Now price?

  • Do you need to sell the item quickly or is a wait-and-see approach a better strategy? 

  • Do you want to reward a loyal customer with a special price to make them more likely to buy from you in the future?

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