Placing your Store on vacation
Going on vacation? Use your Store vacation settings to make sure your buyers aren't disappointed by buying items and unexpectedly waiting a long time to receive them.
When you turn on your vacation settings, we display a message in your listings letting your buyers know you're on vacation. You can also add a customized message to your storefront.
Changing your Store vacation settings
To turn on your Store vacation settings:
Click the Messages tab in My eBay.
In the Store vacation settings section, select Turn ON.
If you'd like to hide your fixed price listings from eBay search results and Store pages and block buyers from buying the items in these listings while you're away, select Hide and block purchases from my fixed price listings. (This doesn't affect your auction-style listings.)
If you'd like buyers to see the date you'll be back and ready to ship items, select Display a return date, and enter the date in the box provided.
In the Message to display on your storefront section, edit the default text displayed in the textbox if you'd like to customize it.
You'll continue to be charged the normal fees (such as your eBay Store subscription fee and listing-related fees) while vacation settings are on.
You can also access this in Seller Hub > Marketing > Manage your brand > Vacation settings.
It can take up to several days for your listings to become hidden after you select and save this Store vacation setting.
When you clear this setting, it can take up to several days for your listings to appear again in search results.
If your vacation settings are on, they remain in effect until you turn them off.
To turn off your vacation settings:
Click the Messages tab in My eBay.
In the Store vacation settings section, select Turn OFF.
Making your fixed price listings unavailable
What it does: This option hides all of your fixed price listings so buyers don't see them in your eBay Store, in search results, in cross-promotions (where other items are promoted in your listing), or on any other eBay pages. Using this option prevents buyers from buying items and waiting longer than expected to receive them from you. This feature also lowers your risk of receiving negative Feedback and transaction defects for items not received.
Other information about this option:
Only your fixed price listings are hidden. All auction-style and other listings will continue to appear to buyers as they normally do.
Buyers who have already purchased items from these listings still able to view them.
Note: If you selected the immediate pay option on your listings, buyers can still purchase your items.
All other characteristics of your fixed price listings stay the same. For example, listings may expire if they aren't scheduled to be automatically renewed or relisted.
Your fixed price listings remain hidden until you turn off this option in your vacation settings.
Displaying a vacation message in your Store
What it does: This option lets you place a message on your Store pages, to tell buyers that you're on vacation. This message appears below your custom header, if you have chosen to display one, without affecting any text you have saved in that area.
Note: You can use a default vacation message that we provide or create one of your own using text. HTML and script tags are not allowed.
Sending an out of office reply
If you're going on vacation or not planning to check your email for a while, use the out of office reply to let anyone who tries to contact you know that you're not responding to your messages. When you set up an out of office reply, any email you receive is replied to with the message you create.
Learn more about sending an out of office reply.