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Please try the troubleshooting tips below if you have problems using eBay's standard picture uploader.
Picture size issues
If you receive an error message that says that your file is too large, please check the size of your picture. Use your image editing software (usually included with new digital cameras), and resize your picture to 7.0 megabytes (7000 KB) or smaller. If you're using Microsoft Windows, you can check the picture's size by opening the folder that contains the picture and selecting Details from the View menu. The size appears in the Size column.
Installing and using Adobe Flash
To use the standard uploader, you need to install Adobe Flash 10 or later. You can download the latest version of Flash from the Adobe website.
If you have Adobe Flash 10 or later installed, but the content for the standard uploader is being blocked, you can try adjusting the settings of third-party software such as security suites or ad blockers so that they allow Flash content to load on eBay. Please refer to the help files for your software for more information. If you're unable to correct the issue using the standard uploader, you can switch to the basic uploader by clicking the link at the top right of the Standard tab or by clicking the Basic tab.
You received an error code
SDFB01
The SDFB013 error indicates a problem with the connection to eBay picture servers. This can be caused by a poor network connection, but most often indicates a software conflict. Pop-up and ad-blockers can prevent uploaders from loading your pictures. Please refer to your browser's help for details on how to turn off the built-in pop-up blocker, or for information on using pop-up blockers with Microsoft Windows and Internet Explorer, go to Microsoft's page on blocking Pop-up Windows with Internet Explorer.
SDFB003
The error code SDFB003 indicates data corruption when connecting to the eBay picture servers. The most common cause for this is a setting in a firewall. Normally this setting will appear something like "remove unknown headers" and can be disabled to allow you to upload your images. If you can't find or adjust such a setting in the firewall software you run on your own computer, then your Internet connection is likely filtered by a firewall operated by your Internet Service Provider (ISP). You can report the issue to your ISP, and ask that they tell you how to adjust the firewall setting to allow pictures to be uploaded to eBay.
Self hosting
If you're unable to resolve issues with uploading pictures, and the basic uploader doesn't work either, you can try the Copy Web Files or Self Hosting options so you can use pictures that are already on a web server. If you've not used these methods previously, you'll need to enable them by clicking the Add and remove options link in the Bring your item to life with pictures section of the listing form, and then selecting those options. When using the Copy Web Files or Self Hosting option, you enter the web address (URL) of the picture that you want to copy to eBay or link to directly in your listing.
Note: The Copy Web Files and Self
Hosting options require you to have storage space on a publicly-accessible web server where you have previously uploaded your pictures. Many ISPs include such space in their service package, but may restrict how it is used. Refer to your ISP's services description for details.
Additional troubleshooting resources
For more help you can visit the eBay Picture Hosting discussion board, the eBay Photos/HTML discussion board, and the eBay Photos/HTML Answer Center, where eBay members share information on troubleshooting network and software issues with using eBay-hosted picture uploaders and self hosting. You can search the information already posted on these forums or post your specific question to get help from other members.
