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Managing your donation account
In this article
In this article

What is a donation account?

Your Donation Account in My eBay is the place you can keep track of the nonprofit donations you've made by selling items through eBay Giving Works and donating with Give At Checkout or Donate Now. You can also download and print receipts for your tax-deductible donations.

Viewing your donation account

To view your donation account:
  1. Go to My eBay. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then select Donation Account.

  3. On the My Summary page you'll see a snapshot of your eBay Giving Works activity.

Viewing your donations due

To see your Donations Due page:
  1. Go to My eBay. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then select Donation Account.

  3. Select the Donations Due link on the left side of the page.

Your Donations Due page shows all the eBay Giving Works donations that you owe. PayPal Giving Fund automatically collects your donation from the donation payment method you selected. Donations are collected on the 4th Monday after your listing ends. Donations are delivered to the nonprofit organization on the donation delivery date.

Any donation marked as Overdue indicates a problem with your selected donation payment method (for example, an expired credit card) and requires immediate attention. You won’t be able to create new eBay Giving Works listings until you make all overdue donations.

You can also make a one-time (manual) donation payment.

Learn more about making your donation payment.

Viewing your donation history

To see your Donation History page:
  1. Go to My eBay. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then select Donation Account.

  3. Click the Donation History & Tax Receipts link on the left side of the page.

Your Donation History page tracks the status of your eBay Giving Works donations. You can also download a list of your donations to Excel and get tax receipts for completed donations.

By default, you'll see a list of your donations for the past 60 days. You can use the search and filter tools to see donations by:

  • Time period

  • Amount

  • Status

Your donation is delivered to the nonprofit organization on the donation delivery date. You can find the date for each donation by placing your pointer over the donation's status. The donation status descriptions are as follows:

Payment in process

You submitted the donation, but it has not been received by PayPal Giving Fund (if payment was by direct debit, check, or EFT)

Paid

Donation was received by PayPal Giving Fund

Refund pending

You requested a donation refund

Refunded

Full donation was returned to you by PayPal Giving Fund (usually the result of an unpaid item)

Partially refunded

Part of the donation was returned or waived by PayPal Giving Fund

Waived

Full donation was waived by PayPal Giving Fund (similar to a refund, for donations that were not paid yet)

Delivered

PayPal Giving Fund delivered the donation to the nonprofit organization

Getting a tax receipt

A tax receipt is issued to you by PayPal Giving Fund for each completed donation. The receipt is available after the official donation date.

To get a tax receipt:
  1. Go to My eBay. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then select Donation Account.

  3. Click the Donation History & Tax Receipts link on the left side of the page.

  4. Use the check boxes at the left to select the donations you want to include in your receipt.

  5. Click the Request a Tax Receipt button.

    Note: If you would like a copy of this list for your records, click the Export to Excel button.

Every eBay Giving Works donation has an official donation date. This is the date that your donation was paid. Your tax deduction must be claimed with the IRS for the year when the donation was paid. This official date appears on the tax receipt provided by PayPal Giving Fund. To find out the specific tax requirements for documenting donations, consult a tax professional.

Authorizing PayPal Giving Fund to manage your donations

You can go to Site Preferences in My eBay to make sure PayPal Giving Fund is authorized to manage your donation account. Here's how:

  1. Go to My eBay. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then select Site Preferences.

  3. Scroll to Third-party authorizations in the General Preferences section, and then click the Show link.

  4. Confirm that PayPal Giving Fund is authorized on your behalf.

Note: To revoke the PayPal Giving Fund authorization, select the Revoke this authorization check box. If you revoke the authorization, you won't be able to make donations through the eBay Giving Works program.

Deciding how eBay Giving Works can use your contact information

When you make a donation through eBay Giving Works, we share your contact information with the nonprofit. If you'd prefer to keep your contact information private, you can change your eBay Preferences. Here's how:

  1. Go to My eBay. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then select Site Preferences.

  3. In the Selling Preferences section, scroll to eBay Giving Works and then click the Show link.

  4. Clear the Yes check box.

  5. Click the Apply button.

Specifying your donation payment method

When you start selling with eBay Giving Works you need to put a payment method on file for making donations. By default, your donation payment method is the same as your automatic payment method for paying eBay fees. The following chart describes how payment methods are handled:

If your fees payment method and donation payment method are the same

We'll keep these two payment methods in sync so that if you change your fees payment method your donation payment method will automatically be changed, too.

If your fees payment method and donation payment method are different

The two payment methods are not automatically kept in sync. You'll need to update your donation payment method as needed.

You can only have one donation payment method on file at a time. If you add a new method, the old one will be deleted.

To change your donation payment method:
  1. Go to My eBay. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then select Personal Information.

  3. Find the Donation Payment Method section.

  4. You'll see 3 options for the donation payment method:

    • Checking account

    • Credit card

    • PayPal account

  5. Click the Edit button next to the donation payment method you want to put on file. (You may be asked to sign in again.)

  6. Provide the information requested, and then click the Continue button.

Note: If you have overdue donations, PayPal Giving Fund will collect them automatically as soon as you've selected your new donation payment method.

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