Receiving insertion fee credits
About the insertion fee credit
In some situations, you may qualify for an insertion fee credit when certain conditions apply:
When you manually relist an item, as described on this page. Use this option when:
A listing ends, but the item doesn't sell
The buyer doesn't pay (unpaid item cases)
You cancel the transaction
You end your listing early
Learn more about manually relisting your item.
In the case of some duplicate auction-style listings, as described on this page.
Manually relisted items
You may be eligible for an insertion fee credit when you manually relist an item, and the item sells during the second listing period. After your item sells during the second listing period, we'll credit your account for the insertion fee for the relisted item.
Read through the insertion fee credit requirements to be sure your item is eligible.
Unpaid item cases
If a buyer doesn't pay, you can open an unpaid item case in our Resolution Center. The Resolution Center can help you resolve the problem with the buyer or get credited for the final value fee.
The final value fee credit must be posted to your eBay account before you can receive the insertion fee credit when you manually relist the item.
If your item didn't sell the first time, you can relist the item manually, and you can also choose to automatically relist it up to three more times. In this case, you would initially be responsible for two insertion fees: the fee for the original listing and the fee for the manual relisting with the automatic relist feature. In a case like this, if your item sells during the automatic relisting period, we credit your account for the insertion fee for the manually relisted item.
Learn more about relisting your item.
Duplicate auction-style listings
You may be eligible for an insertion fee credit if you list duplicate, identical auction-style listings and one or more of those listings doesn't appear on eBay.
If the duplicate auction-style listing appears on eBay but doesn't appear for the full listing duration, the listing isn't eligible for a full or partial insertion fee credit.
Learn more about listing duplicate auction-style listings.
Requirements for insertion fee credits
If your relisted item qualifies for an insertion fee credit, we'll automatically apply the credit to your account as long as your listing meets these requirements:
Both the original listing and the relist must be in auction-style format. Fixed price listings, Classified Ads, and Real Estate listing formats aren't eligible for insertion fee credits.
You must use the Relist feature in My eBay to receive the insertion fee credit. If you copy and paste the content of the original listing into a new listing, you won't receive the credit.
You must relist the item within 90 days of the closing date of the original listing.
Only the first manual relisting of an item is eligible for the credit. Any subsequent manual relisting of the same item isn't eligible for the credit.
If you relist the item manually and don't choose to automatically relist the item up to three more times, the relisted item must sell by the end of the second listing. If you relist the item manually and choose to automatically relist the item up to three more times, the item must sell during the second manual relisting period or at some point during the automatic relisting period.
The starting price for the relisted item can't be greater than that of the original listing.
Both the original listing and the relisting must be for a single quantity, not multiple items.
The relisted item can't have a reserve price if the original listing didn't have one. If the original listing had a reserve price, the reserve price for the relisted item can't be greater than that of the original listing. Learn more about selling with a reserve price.
Important things to keep in mind:
Only insertion fees are credited. Listing upgrade fees aren't credited.
Qualifying unpaid items that are relisted and sell successfully automatically receive an insertion fee credit.
If you originally listed the item during a promotion and your promotional insertion fee was lower than the insertion fee for your relisted item, you'll be credited for the lower of the two fees if your item sells the second time.
If you originally listed the item as a $0.00 insertion fee auction-style listing, there won't be a credit or refund for an insertion fee.
If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit. You don't need to relist the item in order to receive the credit. However, if you relist one of the items that didn't appear on eBay, the relisted item is not eligible for an insertion fee credit if it doesn't sell.
Insertion fee credits are automatic, so you don't need to send a request to receive one. We automatically issue the credit to your account as long as your listing meets the requirements.