How sellers can avoid transaction problems
If you're currently having an issue with a transaction, find out what to do when:
As a seller, you can take the following steps to ensure your experience is successful.
Creating and managing your listing
Represent the items you're selling fairly and accurately.
Respond promptly to buyer questions.
Use extra caution with unknown or new buyers and unusual bidding activity.
Avoiding unpaid items
Our research has shown that following a few simple tips can significantly reduce the rate of unpaid item claims.
Make it easy for your buyers to pay by offering PayPal.
Include detailed shipping and handling information in the item description as well as in the shipping section.
Use eBay's checkout feature to make it simple for buyers to pay you.
For fixed price listings below $1000, specify a shipping cost and PayPal as the only payment method. For this type of listing, we ask buyers to pay for the item immediately when they click the Buy It Now button.
After the listing ends
Ship with a tracking or delivery confirmation number when available. Providing tracking information can help resolve transaction issues in which a buyer claims to have never received an item.
Maintain records of shipping receipts as proof that the item was shipped.
Keep copies of any proof of your item's authenticity.
Only ship items to the verified billing address on the buyer's credit card account (if applicable).
Use extra caution with international payments and revised shipping information.
If you believe a buyer purchased or attempted to purchase an item with intent to defraud, you can report the buyer. Before you do, first learn more about avoiding payment problems.