In this article
	Creating and managing your listing Avoiding unpaid items After the listing ends

As a seller, you can take the following steps to ensure your experience is successful.

Creating and managing your listing

• Represent the items you're selling fairly and accurately. 

• Clearly state your return policy in your listing. 

• Respond promptly to buyer questions. 

• Review your buyer's Feedback. 

• Use extra caution with unknown or new buyers and unusual bidding activity.

Avoiding unpaid items

Our research has shown that following a few simple tips can significantly reduce the rate of unpaid item claims.

• Make it easy for your buyers to pay by offering PayPal.  

• Include detailed shipping and handling information in the item description as well as in the shipping section.  

• Use eBay's checkout feature to make it simple for buyers to pay you.  

• Require immediate payment for listings with a Buy It Now price.

After the listing ends

• Ship with a tracking or Delivery Confirmation number when available. If you print shipping labels on eBay, the tracking or Delivery Confirmation number automatically appears in My eBay. You can also upload a tracking or Delivery Confirmation number to eBay. Providing a tracking or Delivery Confirmation number can help resolve disputes in cases where a buyer claims to have never received an item or to have received a broken item.  

• Maintain records of shipping receipts as proof that the item was shipped. 

• Keep copies of any proof of your item's authenticity. 

• Verify payment before shipping items. 

• Learn to recognize counterfeit cashier’s check schemes. 

• Only ship items to the verified billing address on the buyer's credit card account (if applicable). 

• Use extra caution with international payments and revised shipping information.

If you believe a buyer purchased or attempted to purchase an item with intent to defraud, please review Avoiding payment problems before reporting the buyer.