Selling Manager and Selling Manager Pro enables you to email your buyers individually or in bulk from the Sold View, Archived View, and the sales record for a listing. You can also use templates to email your buyers so that you don't always have to re-type the same messages.

Selling Manager Pro subscribers: you can automatically generate email messages to your buyers, by updating your Automation Preferences.

Use Selling Manager and Selling Manager Pro to:

• Send your buyer email
• Send email in bulk
• Edit email templates
• Create new email templates
• Delete email templates

Sending your buyer email

You can email a buyer using the Sold View, Archived View, or through the sales record associated with the buyer.

To email a buyer:

1. From the Sold or Archived View, click the email address of the buyer you want to email.
   From the buyer's sales record, click the Email Buyer button.
   
   The Email Buyer page appears.



2. Verify that your email address and the buyer's email address are accurate.
   
   Note: You can edit your own email address by clicking the "Edit" link. You can edit the buyer's email address through the sales record.



3. From the Select an email drop-down menu, select the email that you want to send.



4. If you want a copy of the email, select the "Send me a copy of this email" checkbox.



5. If you want to edit the subject of the email, make your changes directly in the Subject text box.



6. If you want to edit the message body, make your changes directly in the Message text box.
   
   Note: Any changes that you make to an individual email will not be saved to the email's template. To save changes to an email template, edit the email template.



7. Click the Send email button to send the message.
   
   Depending on how you accessed the Email Buyer page, you will be taken to your Sold or Archived View, and an Email sent successfully message will display. The number in the email status column will be increased to show that you sent an email to that buyer.

Sending mail in bulk

You can email as many as 200 buyers at one time from the Sold View.

To send email in bulk:

1. In the Sold View, select each listing for which you want to send an email.
   
   To auto-select all of your Sold items, check the box in the heading bar above your listings.



2. Click the Email button.
   
   The Email Buyer page opens.



3. Select the email you want to send to your buyers.



4. Click on the navigation links ( Next > ) to preview each of the emails that will be sent to your buyers.



5. When you are satisfied with the emails, click the Send Emails button.



6. Once your bulk emails are processed, the email logs of the sold listings for which you successfully sent email will be updated.


For Selling Manager Pro subscribers: An alert will be generated on the Summary view for the emails that encountered an error during processing.

Editing email templates

Your Selling Manager or Selling Manager Pro account comes with seven standard templates that correspond to common post-sales questions and tasks:

• Winning Buyer Notification
• Invoice
• Payment Reminder
• Payment Received Notification
• Request for Shipping Address
• Shipping Notification
• Feedback Reminder

You can customize and edit these templates to suit your preferences.

To edit an email template:

1. From the Email Buyer page, click the "Manage Email Templates" link.



2. Click the "Edit" link next to the template you want to modify.



3. If desired, make changes to the subject or message fields by typing in the corresponding text box.



4. If you want to personalize your message, use the AutoText feature to automatically insert the buyer's name or the item URL or other variable text.



5. Click the Save button to save your changes.

Note: You can restore the default template at any time by clicking the "Reset to default" link.

Creating new email templates

You can create up to 20 custom email templates.

To create a new email template:

1. On the Email Buyer page, select Create new template from the Select an email drop-down menu.



2. To include your eBay Store logo or a message in the header, select the appropriate options in the Custom Header section.



3. Type a subject into the Subject text box.



4. Type the body of the email into the Message text box. Use AutoText to automatically insert the buyer's name, the item URL, or other variable text into the message body



5. To include a Pay Now button and accepted payment methods or invoice details, select the appropriate options in the Payment Information section.



6. If desired, select "Include my default cross-promotion in this email."



7. Enter a template name, and then click the Save button.

Deleting email templates

You can delete any custom email you create. Standard email templates cannot be deleted.

1. From the Email Buyer page, click the "Manage Email Templates" link.



2. Select Delete from the drop-down menu next to the template you want to delete, and then click the Go button.



3. On the Delete Email Template page, click the Delete button.
   

Related Help topics

• Using the Summary View
• Using the Sold View
• Using Email AutoText

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