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Requesting Final Value Fee Credits

As a seller, you can request a Final Value Fee credit for the following reasons:

Credit Type

Reason for Credit

Full Credit

  • High bidder/buyer did not respond after you attempted to contact them (please allow at least seven days for them to respond).

  • High bidder/buyer "backed out" and didn't buy the item.

  • High bidder/buyer's check bounced or they placed a stop payment on it.

  • High bidder/buyer returned the item and you issued a refund.

  • High bidder/buyer could not buy the item due to family or financial emergency.

  • High bidder/buyer claimed the terms were unacceptable.


Here's how to request a Final Value Fee credit:

  1. File an Unpaid Item dispute. eBay will send the buyer an email reminder with instructions on how to pay.

  2. If you do not receive payment immediately, you can communicate with the buyer to attempt to complete the transaction.

  3. If you and the buyer can't work it out, you can close the dispute and receive a Final Value Fee credit (this must be done within 60 days of the end of your auction).

  4. eBay will generally apply credits to your account within 7-10 business days.

  • If we have any questions about your Final Value Fee credit request we will contact you.

  • Please be sure your credit claim is accurate and valid. Sellers who file false claims will be suspended.

  • Information provided in your credit request will be used to identify buyers who win auctions but don't follow through with the sale. For more details, review eBay's Unpaid Item Process.

  • If you relist the item, you may qualify for a refund on the relisted item's Insertion Fee. Learn
    more.

  • If you’d like to confirm if a credit has been posted to your account, please see your Account Status page.


Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.
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