What happened

How to request a credit

What happens next

You and the buyer agreed to cancel a transaction

• Go to the Resolution Center to open a case.

• Under I sold an item select I want to cancel the transaction.

You can do this anytime after the listing ends, up to 45 days after the sale.

Note: Canceling a transaction doesn't remove any negative or neutral Feedback left by the buyer.

• The buyer has 7 days to respond to your case. If you haven't heard back after 7 days, you can close the case and you'll receive your final value fee credit.

• You need to close your case within 60 days of the transaction. On the 61st day after the end of the transaction, if you haven't closed your case, eBay automatically closes it and you will not receive a final value fee credit.

• Once your case is closed by you or eBay, you can't reopen the case.

The buyer didn't pay for an item

• Go to the Resolution Center to open a case.

• Under I sold an item select I haven't received my payment yet.

You can do this 7-45 days after the listing ends or immediately after the listing ends if the buyer is no longer registered with eBay.

• If the buyer doesn't respond after 5 days, we send a reminder email.

• The buyer has 7 days from the time you opened your case to respond.

• If the buyer doesn't respond within 7 days, you can close the case and the buyer may receive an unpaid item strike.

• You need to close your case within 60 days of the transaction. On the 61st day after the end of the transaction, if you haven't closed your case, eBay automatically closes it and you are not credited the final value fee.

• Once your case is closed by you or eBay, you can't reopen the case.