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Requesting a final value fee credit
In this article
In this article


You're responsible for final value fees whether you complete a transaction with a buyer or not. In a few circumstances, however, you may be eligible for a final value fee credit.

When to request a final value fee credit

To be eligible to receive a final value fee credit, you must have resolved a return, refund, or cancellation request opened in My eBay. You're also eligible for a final value fee credit if you open an unpaid item case in the Resolution Center.

If you qualify for a final value fee credit, we credit the fee to your seller account after the transaction issue is resolved.

You can request a final value fee credit when:

Example: As you're packing an item to ship it to the buyer, it breaks.
What to do:
  1. Contact the buyer and explain the situation.

  2. Cancel the transaction in My eBay.

  3. If the buyer already paid for the item, refund the buyer.

    • If the buyer paid for the item using PayPal, the buyer's PayPal account is refunded automatically

    • If the buyer paid for the item using another payment method, you have 10 days to refund the buyer's original payment method.


Timing
You can cancel a transaction up to 30 days after the sale, or until you ship the item, whichever comes first.
Learn more about canceling a transaction
Example: A buyer purchases the item, and then changes their mind right away.

What to do:
  1. Review the buyer's cancellation request in My eBay.

  2. Approve the cancellation request.

  3. If the buyer already paid for the item, refund the buyer.

    • If the buyer paid for the item using PayPal, the buyer's PayPal account is refunded automatically.

    • If the buyer paid for the item using another payment method, you have 10 days to refund the buyer's original payment method

Timing
A buyer can ask to cancel a transaction in My eBay up to 1 hour after making a purchase.
Learn more about canceling a transaction.

Example: You sold an item, but after 2 days, the buyer still hasn't paid.

What to do:

Timing
  • You have between 2 and 32 days after the listing ends to open a case for an unpaid item. (If the buyer is no longer registered on eBay you can open an unpaid item case immediately.)


Example: A buyer asks to return an item or reports that they didn't receive an item, you resolve the issue, and you refund the buyer.

What to do:
  1. Respond to the return request or the buyer's report that they didn't receive the item in My eBay.

  2. Refund the buyer.

Important: You won't receive a final value fee credit if the buyer asks us to step in and help with a return or an item they didn't receive.
Timing:
  • If the buyer didn't receive an item, or the item didn't match the listing description, the buyer can open a return request or report that they didn't receive the item up to 60 days after the estimated delivery date

  • If no estimated delivery date is available, we consider the latest estimated delivery date to be 7 days after paying for the item for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.

Note: While a buyer can open a return request up to 60 days after the estimated delivery date, they are only covered by the eBay Money Back Guarantee for 30 days.

What's the difference between a credit and a refund?

If you qualify for a final value fee credit, we apply the credit to your account. You can either leave this credit in your account and we apply it toward your future listing fees, or you can request a refund of your eBay credit balance. You can't use credits to buy items on eBay.

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