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Requesting a final value fee credit
In this article
In this article


You're responsible for final value fees whether or not you complete a transaction with a buyer, but in a few circumstances, you may be eligible for a final value fee credit.

When to request a final value fee credit

To be eligible to receive a final value fee credit, you must open a case in the Resolution Center. If you qualify for a final value fee credit, it will be credited to your seller account 7 to 10 days after you close the case.

You can request a final value fee credit when:

Example: As you're packing an item to ship it to the buyer, it breaks.
What to do:
  1. If the buyer already paid for the item, issue the buyer a refund.

  2. Contact the buyer and work with them to cancel the transaction.

  3. Go to the Resolution Center and open a case to cancel the transaction.

Important: You won't receive a final value fee credit if the buyer asks us to review the case.
Timing
  • You can cancel a transaction up to 45 days after the sale.

Learn more about canceling a transaction.

Example: You sold an item, but after 2 days, the buyer still hasn't paid.
What to do:
Timing
  • You have between 2 and 32 days after the listing ends to open a case for an unpaid item. (If the buyer is no longer registered on eBay you can open a case immediately.)


Example: A buyer opens a case in the Resolution Center, you resolve it, and issue the buyer a refund
What to do:
Important: You won't receive a credit if the buyer asks us to review the case.
Timing:
  • If an item wasn’t received by the buyer, or the item didn’t match the seller’s description, the buyer can open a case up to 30 days after the estimated delivery date.

  • If no estimated delivery date is available, we consider the latest estimated delivery date to be 7 days after paying for the item for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.

What's the difference between a credit and a refund?

If you qualify for a final value fee credit, we'll apply the credit to your account. You can either leave this credit in your account and we'll apply it toward your future listing fees, or you can request a refund. You can't use credits to buy items on eBay.

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