The listing has ended and your item has sold. Good communication with your customers and prompt shipping after the listing ends is crucial to your success as an eBay seller. (What if you didn’t sell your item?)

Once your item has sold you need to:

You can manage your selling activites using My eBay. For example, you can mark an item as paid and then shipped.

Contacting your buyer

Once your listing is over, you’ll need to contact your winning bidder or Buy It Now buyer. If you're using Checkout, some or all of the information will be automatically emailed to your buyer. If not, you'll need to email your buyer to exchange information. The buyer's email address will be provided in the email announcing the end of your listing.

Note:  If you don't get an email response, you can request your buyer's contact information, including a phone number. Sometimes a phone call makes communication easier.

Obtain the buyer’s shipping address.

Inform the buyer:

• Shipping cost

• How you will ship the item to them

• When to expect it and a shipping tracking number if you have it

• Which payment options you accept

• The total price

• Tax (if applicable) 

Receiving payment

• Always verify payment before shipping items (including holding checks until they clear). If you accept PayPal payments, you receive payments immediately and don’t need to handle checks or money orders (see Selling with PayPal).

• You can use eBay's Checkout system to make it easy for buyers to pay you immediately after your listing ends.

Shipping the item

After receiving payment, the faster you send the item, the more likely the buyer will be to give positive feedback and buy additional items from you.

• Review which shipping options and shipping services fit your shipping needs, including irregular size packages and large packages.

• Pack the item with enough cushioning to ensure that the item arrives undamaged (see Packaging Tips ) .                                   

• Ship with a tracking number and offer insurance. Email the tracking number to the buyer so they can track the item. This procedure can help resolve disputes if a buyer claims to have never received an item or to have received a broken item (see Shipping Concerns ).

Leaving feedback

• Leaving feedback after your listing is over is an important part of participating in the eBay community. This is your chance to let other eBay members know what it was like to do business with your buyer.

• The feedback system gives everyone an incentive to be honest, timely, and fair. And it helps both buyers and sellers make decisions about who to do business with.

• You can leave feedback using My eBay, or leave feedback at eBay's Feedback Forum.

Paying eBay fees

You can make a payment or change your payment method at any time by going to the Seller Account section in My eBay.

If your item did not sell

If your item didn’t receive any successful bids, you can:

• Re-list your item and receive an Insertion Fee Credit.

If something goes wrong with your high bidder, you can:

• Try communicating with your trading partner to work out a mutually agreeable solution.

• Use eBay’s Unpaid Item Process and request a final value fee credit.

• Make a second chance offer.

• Re-list your item, including receiving Insertion Fee Credits.