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Selecting buyer requirements
In this article
In this article

What are buyer requirements?

You can block buyers from bidding on or purchasing your items by specifying buyer requirements. You can block buyers who:

  • Don't have a PayPal account

  • Have unpaid items recorded on their account

  • Have a primary shipping address in countries you don't want to ship to

  • Have violated eBay policies

  • Have a Feedback score lower than the number you specify

  • Are currently winning or have bought 1-100 of your items in the last 10 days (you can specify the number)

You can also block buyers based on their user ID by creating a blocked list.

Think carefully before blocking buyers. While specifying buyer requirements may reduce your exposure to buyers who might make transactions difficult, it will also reduce the number of potential buyers you'll have for your items.

Specifying buyer requirements for all listings

To select buyer requirements for all your listings:
  1. Go to My eBay > Account > Site Preferences.

  2. In the Selling Preferences section, scroll to Buyer requirements, and then click Show.

  3. Click Edit.

  4. On the Buyer Requirements page, make your selections.

  5. Click Submit to save your requirements.

Blocked buyers will still be able to contact you about existing transactions, unless you add them to your blocked list.

To block buyers in states, territories, or countries you don't want to ship to:
  1. Go to My eBay > Account > Site Preferences.

  2. In the Selling Preferences section, scroll to Shipping preferences, and then click Show.

  3. Next to Exclude shipping locations from your listings, click Edit.

  4. Select the states, territories, or regions you don't want to ship to. You can exclude entire continents or select Show all countries, and then select the specific countries you don't want to ship to.

  5. All excluded countries you select will appear in the lower section of the page.

  6. Select Apply to all current live listings to apply these exclusions to all your current listings.

  7. Click Apply to save your requirements.

The requirements you select will be applied to your current and future listings and can be disabled at any time.

Exceptions
In some cases, your requirements won't apply to current listings. You'll need to revise the listing individually to enable your requirements if:

  • You created the listing with a template that specified different buyer requirements.

  • You revised a listing via Turbo Lister but didn't sync the item with your settings in My eBay first.

  • You want to create an exclusion list of countries you don't ship to for a single listing.

Relisting your item
If you relist your item, the new listing will use the buyer requirements you most recently specified.

Specifying buyer requirements for a single listing

To specify buyer requirements for a single listing:
  1. In the listing form, scroll to the Other things you'd like buyers to know section.

  2. If the Buyer requirements option isn't displayed, click Add or remove options.

  3. In the pop-up window, under Buyer requirements, select Block certain eBay users from buying my items, and then click Save.

  4. In the listing form, click the Add buyer requirements or Change buyer requirements link.

  5. Make your selections, and then click Save.

Viewing your list of blocked buyers

To see buyers who have been blocked from bidding on or buying your items:
  1. Go to My eBay > Account > Site Preferences.

  2. Scroll to the Selling Preferences section, and then click the Show button next to Buyer requirements.

  3. Click the Buyer Requirements Activity Log link.

A table is displayed showing members who have been blocked in the past 60 days. The date the member was blocked and the buyer requirement that caused the block are also shown.

This information can help you understand how your buyer requirements impact your business. For example, you might choose to block buyers in a country you don't ship to, but find that a lot of members in that country are interested in your items. You may decide to begin shipping to that country and lift that buyer requirement to capitalize on buyer interest.

Creating an exemption list

If you've already set up buyer blocks, you can allow specific eBay members to bid on or purchase your items, regardless of any requirements by adding them to your buyer requirements exemption list. Use one of the following methods to exempt buyers:

Exempting buyers using the buyer requirements exemption list:
  1. Go to My eBay > Acccount > Site Preferences.

  2. In the Selling Preferences section, scroll to Buyer requirements, and then click Show.

  3. Enter the user IDs of the eBay members you want to exempt from buyer requirements.

  4. Click Submit.

Exempting buyers using the buyer requirements activity log:
  1. Go to My eBay > Account > Site Preferences.

  2. In the Selling Preferences section, scroll to Buyer requirements, and then click Show.

  3. Click Buyer Requirements Activity Log.

  4. Select the checkbox next to the eBay members you want to exempt.

  5. Click the Exempt from Buyer Requirements button at the bottom of the page.

You'll sometimes see an asterisk (*) in place of a user ID in the buyer requirements activity log. This is because we can't disclose certain user IDs in accordance with our User Privacy Notice and User Agreement. You won't be able to add those members to your buyer requirements exemption list.

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