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Business policies are the payment, shipping, and return details you specify for buyers in your listings.
Payment policies are where you specify how buyers can pay you—through PayPal, for instance.
Shipping policies are where you specify your handling time, the shipping services you offer, and shipping costs.
Return policies are where you specify whether or not you accept returns. If you do accept returns, include any return conditions and the amount of time a buyer has to return an item.
Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies and mix and match them in your listings, depending on what you're selling.
With business policies, you can:
Streamline new listing creation.
Edit and update all your listings at once.
Change your policies for multiple listings.
Opting in
When business policy management is available to you, you'll see the opt-in in the Sell section of My eBay.
You can opt out of business policies at any time. If you opt out, the payment, shipping, and return details in your current and scheduled listings aren't affected.
Getting started
If you've listed an item in the last 90 days, business policies have automatically been created for you based on your current active, scheduled, and ended listings. We recommend that you review and consolidate your business policies before listing a new item—you can edit them at any time.
If you haven't listed an item in the last 90 days, before you can complete a listing you'll need to create at least one of each policy type: payment, shipping, and return. If you sell vehicles (boats, cars, trucks, and motorcycles), there are separate payment and shipping policies for these categories.
Creating business policies
To create a business policy:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Account tab, and then click Business policies on the left.
Click the Create
policy button and select a policy type.
Enter a name and description for your policy.
Select details about your policy. When you've finished, click the Save button.
To create and save a policy from the Sell Your Item form:From the Sell Your Item form, select the business policy to be created.
Click the Create payment policy, Create shipping policy, or Create return policy link.
Select details about your policy. When you've finished, click the Save and close button.
Editing business policies
When editing a business policy, all listings that use the policy will be updated with the new policy information. However, there are a few restrictions on revising listings.
All listings that can be updated with the new information will be changed, and listings that can't be edited will continue to use the original policy.
To edit a business policy:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Account tab, and then click Business policies on the left.
Find the business policy you want to update and then select Edit policy from the Action drop-down menu.
After changing the details of the policy, click the Save button.
We'll show you how many of your active and scheduled listings are using this policy. Click the Confirm button to update the policy and all listings that use it.
You can also edit business policies when listing an item.
To edit and save a policy from the Sell Your Item form:From the Sell Your Item form, select the business policy to be edited.
Click the Edit selected policy link.
After changing the details of the policy, you have 2 options:
Click the Save and close button to replace the original policy. If the policy you're editing is being used by more than one listing, you'll see a box notifying you that editing the policy would impact other listings. To save your changes, click the Confirm button.
Click the Save as button to create a new policy and keep the original policy details. Enter a unique name for the new policy, and then click the Save button. The new policy will be used with the listing.
If needed, you can update other listings to use your newly created policy from My eBay.
Important: From the Sell Your Item form, we'll show you the number of listings using a policy in the drop-down menu when you select a policy. If you've recently made updates to your business policies or changed policies for multiple listings, this number may not be accurate right away.
Copying policies
Copying a policy is a quick way to create a new policy that is slightly different from one of your existing policies.
To copy a policy:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Account tab, and then click Business policies on the left.
Find the business policy you want to copy, and then select Copy policy from the Action drop-down menu.
Edit the policy as needed.
Enter a unique name for the policy, and then click the Save button.
Deleting policies
You can't delete policies that are used by active listings, scheduled listings, listings with Second Chance offers, or by Selling Manager Pro templates. To delete these policies, you'll need to reassign new polices to the listings first.
If you're deleting a default policy and have at least 2 other policies of that type, we'll ask you which policy should be your new default. (If you have only one other policy of that type, then the other policy will automatically be your new default.)
To delete a policy:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Account tab, and then click Business policies on the left.
Find the business policy you want to delete, and then select Delete policy fromthe Action drop-down menu.
Confirm the policy should be deleted, and then click the Delete button.
Updating listings in bulk
To change policies for multiple listings:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Account tab, and then click Business policies on the left.
Find the business policy used by the listings, and then select Change policy for these listings from the Action drop-down menu.
Select a new policy for these listings, and then click the Change button.
Helpful tips
Naming your business policies
Each policy you create needs a name. You can also give your policy a brief description, if you'd like, which can help you quickly identify the best policy when listing an item. Policy names and descriptions are not visible to buyers.
If we've created policies for you automatically, it may be helpful to rename them. (To rename a policy from My eBay, select Edit policy from the Action drop-down menu.)
Policy type |
Policy name |
Policy description |
Payment |
PayPal—Buy It Now |
Immediate payment |
Shipping |
Golf clubs—set |
Flat, $17.00, UPS Ground, 2-day handling |
Shipping |
Golf clubs—individual |
Free Shipping, USPS Priority, 1-day handling |
Shipping |
Paperback book—single |
Free economy, $4.85 Standard, $10.40 Expedited |
Return |
DVDs and CDs |
30-day money back, unopened package |
Consolidating your business policies
To quickly and easily find the best policy when listing an item, it's best to have as few policies as possible. Consider reviewing and consolidating your policies from time to time.
Before deleting a policy, you'll need to be sure that no listings are using it.
To check if any listings are using a policy:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Account tab, and then click Business policies on the left.
Find the business policy you're planning to delete and check whether any listings use it.
Setting default business policies
We'll automatically set a default for each policy type: payment, return, and shipping. The default policy is preselected automatically when you create a new listing, but you can select a different policy before completing your listing.
For each policy type, the policy that is used by the most listings is the default policy, but you can set a different default policy if you like.
To set a default policy:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Account tab, and then click Business policies on the left.
Find the business policy you want to make the default, and then select Set as default from the Action drop-down menu.
You can also make a policy the default while creating or editing a policy.
Filtering business policies
To help quickly find and manage your business policies in My eBay, you can filter your policies. To narrow the view of policies by type, click the Payment, Return, or Shipping links above the main policy table. To see all your policies, click the All policies link.
