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Business policies
In this article
In this article


Business policies are the payment, shipping, and return details you specify for buyers in your listings. 

  • Payment policies are where you specify how buyers can pay you—through PayPal, for instance.

  • Shipping policies are where you specify your handling time, the shipping services you offer, and shipping costs.

  • Return policies are where you specify whether or not you accept returns. If you accept returns, include any return conditions and the amount of time a buyer has to return an item.

Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies and mix and match them in your listings, depending on what you're selling.

With business policies, you can:

  • Streamline new listing creation.

  • Edit and update all your listings at once.

  • Change your policies for multiple listings.

Learn how to make managing your business polices more efficient with some helpful tips.

Opting in

When business policy management is available to you, you'll see the opt-in placement in the Sell section of My eBay.

You can currently opt out of business policies by clicking the opt out link in the upper right corner of the Manage your business policies page in My eBay > Account > Manage your business polices. If you opt out, the payment, shipping, and return details in your current and scheduled listings aren't affected.

Getting started

If you've recently created listings, business policies have automatically been created for you to help you get started. You can begin managing your active, scheduled and ended listings immediately with business policies. We recommend that you review and consolidate your business policies before listing a new item—you can edit them any time.

You can create and manage your business policies through My eBay > Account > Manage your business polices or while listing items or revising listings, although some listing tools may not support business policies. If the details in your listing are different from any existing policies, new policies will be created for you. If the details match existing policies, the listing will be associated with those policies.

If you haven't listed an item recently and don't have any policies, before you can complete a listing you'll need to create at least one of each policy type: payment, shipping, and return.

If you sell vehicles (boats, cars, trucks, and motorcycles), there are separate payment and shipping policies for these categories.

Creating business policies

To create a business policy in My eBay:
  1. Go to My eBay > Account > Business policies.

  2. Click the Create policy button and select a policy type.

  3. Enter a name and description for your policy.  

  4. Select details about your policy and click Save.

To create and save a policy in the Sell Your Item form:
  1. In the Sell Your Item form, click the Create payment policy, Create shipping policy, or Create return policy link.

  2. Select details about your policy. When you've finished, click the Save and close button.

Editing business policies

When editing a business policy, all listings that use the policy will be updated with the new information. Keep in mind that there are a few restrictions on revising listings, so it may not be possible to update all your listings with the new policy. All listings that can be updated with the new information will be changed, and listings that can't be edited will use a copy of the policy you just updated, without the updates. We'll add "copy of..." to the title of these policies. For example, if a listing using "shipping policy 1234" can't be updated because there are bids and it has fewer than 12 hours left, the listing will be associated with "copy of shipping policy 1234".

To edit a business policy in My eBay:
  1. Go to My eBay > Account > Business policies.

  2. Find the business policy you want to update and then select Edit policy from the Action drop-down menu.

  3. After changing the details of the policy, click Save.

  4. We'll show you how many of your active and scheduled listings are using this policy. Click Confirm to update the policy and all listings that use it.

You can also edit business policies when listing or revising an item. Keep in mind that any other listings using this policy will also be updated with your edits.

To edit and save a policy in the Sell Your Item form:
  1. In the Sell Your Item form, select the business policy to be edited.

  2. Click the Edit selected policy link.

  3. After changing the details of the policy, you have 2 options:

    • Click the Save and close button to replace the original policy. If the policy you're editing is being used by more than one listing, you'll see a box notifying you that editing the policy would impact other listings. To save your changes, click the Confirm button.

    • Click the Save as button to create a new policy and keep the original policy details. Enter a unique name for the new policy, and then click the Save button. The new policy will be used with the listing. Use Save as when you are making minor changes to a policy, but don't create an exact copy, as duplicate policies are not allowed. Important: In the Sell Your Item form, when you select a policy, we'll show you the number of listings using it in the drop-down menu. If you've recently made updates to your business policies or changed policies for multiple listings, this number may not be updated right away.

Copying policies

Copying a policy is a quick way to create a new policy that is slightly different from one of your existing policies.

To copy a policy:
  1. Go to My eBay > Account > Business policies.

  2. Find the business policy you want to copy, and then select Copy policy from the Action drop-down menu.

  3. Edit the policy as needed.

  4. Enter a unique name for the policy, and then click the Save button.

You can also copy business policies when listing or revising an item by choosing Save as.

Important: You can't have duplicate policies, so copy a policy when you want to create similar, but not identical policies.

Deleting policies

You can't delete policies that are used by active listings, scheduled listings, listings with Second Chance Offers, or by Selling Manager Pro templates. To delete these policies, you'll need to reassign new polices to the listings first.

If you're deleting a default policy and have at least 2 other policies of that type, we'll ask you which policy should be your new default. (If you have only one other policy of that type, then it will automatically become your new default.) You can't delete a policy if it's the only one of its type (payment policy, shipping policy, or return policy).

To delete a policy:
  1. Go to My eBay > Account > Business policies.

  2. Find the business policy you want to delete, and then select Delete policy from the Action drop-down menu.

  3. Confirm the policy should be deleted, and then click the Delete button.

Updating listings in bulk

To change policies for multiple listings associated with one policy:
  1. Go to My eBay > Account > Business policies.

  2. Find the business policy used by the listings, and then select Change policy for these listings from the Action drop-down menu.

  3. Select a new policy for these listings, and then click Change.

Helpful tips

Naming your business policies
You need to name each policy you create. If you'd like, you can also give your policy a brief description, which can help you quickly identify the best policy when listing an item. Policy names and descriptions aren't visible to buyers.

If we've created policies for you automatically, it may be helpful to rename them. (To rename a policy in My eBay, select Edit policy from the Action drop-down menu.)

Example policy names and descriptions

Policy type

Policy name

Policy description

Payment

PayPal—Buy It Now

Immediate payment

Shipping

Golf clubs—set

Flat, $17.00, UPS Ground, 2-day handling

Shipping

Golf clubs—individual

Free Shipping, USPS Priority, 1-day handling

Shipping

Paperback book—single

Free economy, $4.85 Standard, $10.40 Expedited

Return

DVDs and CDs

30-day money back, unopened package

Consolidating your business policies
To quickly and easily find a policy when listing an item, it's best to have as few policies as possible. Consider reviewing and consolidating your policies from time to time.

Before deleting a policy, you'll need to be sure that no active, scheduled or Second Chance Offer listings are using it. If you use Selling Manager Pro templates, make sure they aren't referencing the policy you want to delete.

To see if any listings are using a policy:
  1. Go to My eBay > Account > Business policies.

  2. Find the business policy you're planning to delete and check whether any listings use it. If you are subscribed to Selling Manager or Selling Manager Pro, you can view these listings by clicking on the listing count link from the Manage your business policies page.

Setting default business policies
We'll automatically set a default for each policy type: payment, return, and shipping. The default policy is preselected automatically when you create a new listing, but you can select a different policy before completing your listing. You can also decide which policy you'd like to set as the default.

To set a default policy:
  1. Go to My eBay > Account > Business policies.

  2. Find the business policy you want to make the default, and then select Set as default from the Action drop-down menu.

You can also make a policy the default while creating or editing a policy.

Filtering business policies
To quickly find and manage your business policies in My eBay, you can filter your policies. To narrow the view of policies by type, click the Payment, Return, or Shipping links above the main policy table. To see all your policies, click the All policies link.

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