Blackthorne Questions

• What is Blackthorne?

• How can Blackthorne help me sell on eBay?

• How do I know whether Blackthorne Basic or Pro is the right selling tool for me?

• What is the difference between Blackthorne Basic and Pro?

• What is the difference between Blackthorne and eBay's other tools: Turbo Lister and Selling Manager?

• How much does Blackthorne cost and how will I be billed? Is there a free trial?

• How do I get Blackthorne?

• Can I use Blackthorne to sell on international sites?

• If I subscribe to Blackthorne Pro, do I also get to use Blackthorne Basic?

• What operating systems does Blackthorne support?

• How much memory and processing speed does my computer need to run Blackthorne?

Support Questions

• Where can I get help to learn how to use Blackthorne?

• How can I provide feedback on Blackthorne or report an issue?

• How do I change or cancel my subscription to Seller’s Assistant or Blackthorne?

What is Blackthorne?

Blackthorne Basic and Blackthorne Pro are offline listing and sales management tools that sellers can use on their computers. Each is an all-in-one software application that helps sellers save time creating listings and managing sales on eBay.

Blackthorne Basic costs $9.99/month and Blackthorne Pro costs $24.99/month. New subscribers are eligible for a 30-day free trial.

How can Blackthorne help me sell on eBay?

eBay Blackthorne enables you to:

• Save time listing and managing your eBay sales.

  • Create professional listings with easy to use HTML templates.

  • Create, edit, and list items in bulk.

  • Send emails and leave Feedback in bulk.

• Manage your sales in a way that fits with the way you do business.

  • Customize views of your listings and sales data.

• Scale as your business grows.

  • Manage sales for multiple user IDs.

  • Create consignment plans and track suppliers.

• Reduce the cost of selling on eBay.

  • Free Listing Designer.

  • Free scheduled listings.

• Manage your business securely.

  • Determine which information your employees can access.

How do I know whether Blackthorne Basic or Pro is the right selling tool for me?

Blackthorne is ideal for you if you are a seller who lists at least 25 items a month and prefers an end-to-end desktop tool for creating listings and managing sales.

Blackthorne might also be the right tool for you, if you:

• Prefer a tool that is customizable to the way you do business.

• Need a tool that can operate in a networked environment.

• Prefer an "open access" database.

• Prefer to have all your sales information archived on your computer.

• Are a trading assistant and need an efficient way to create consignments.

What is the difference between Blackthorne Basic and Pro?

What is the difference between Blackthorne and eBay's other tools: Turbo Lister and Selling Manager ?   

Turbo Lister is eBay's offline bulk listing tool. This free tool only enables you to list items; you cannot manage your sales with Turbo Lister. Blackthorne goes beyond bulk listing and offers you powerful sales management features, such as tracking the status of your sales, sending email in bulk, leaving Feedback in bulk, and much more.

Selling Manager and Selling Manager Pro are eBay's web-based tools that you can access through My eBay. You can access Selling Manager from any computer with an Internet connection. Selling Manager helps you track and manage your eBay sales while Selling Manager Pro helps you create listings, manage inventory, and track and manage sales. Selling Manager Pro also enables you to automate the listing and post-sales process.

How much does Blackthorne cost and how will I be billed? Is there a free trial?

If you are a first-time user, you can try Blackthorne Basic or Blackthorne Pro free for the first 30 days. After the free trial ends, Blackthorne Basic subscribers will be charged a monthly subscription fee of $9.99/month while Blackthorne Pro subscribers pay $24.99/month.

As a new subscriber, you will see 3 lines of activity in your next invoice:

• A one-time prorated charge based on the number of days left in your billing cycle when you started the subscription.

• The regular monthly subscription fee covering the next billing cycle in advance.

• A one-time credit for the free one-month trial that is equal to the regular monthly subscription fee.

Note: Although it may appear as if you are being charged for the first 30 days, a one month credit is posted to your account to offset the charge. If you decide to cancel your subscription anytime during the free trial period, the remaining subscription balance is credited to your account and appears on a subsequent invoice.

If you unsubscribe before your free trial ends, and decide to resubscribe at a later date, you'll begin paying the monthly fee upon resubscribing.

How do I get Blackthorne?

You can subscribe to Blackthorne Basic or Blackthorne Pro on eBay.

Can I use Blackthorne to sell on international sites?

You can use Blackthorne to sell items on eBay Canada, eBay UK, and eBay Australia.

If I subscribe to Blackthorne Pro, do I also get to use Blackthorne Basic?

Subscriptions for Blackthorne Basic and Pro are completely separate. However, all the functionality of Blackthorne Basic is offered in Blackthorne Pro.

What operating systems does Blackthorne support?

Blackthorne is supported on Windows 2000, Windows XP, Windows Vista, and Windows 7.

Blackthorne does not officially support Windows 98. Sellers with Windows 98 systems may need to upgrade their operating system to ensure enough memory and processing speed to run Blackthorne.

How much memory and processing speed does my computer need to run Blackthorne?

• 1.5GHz Intel Pentium Processor or equivalent

• 512 MB RAM minimum

• 50 MB free hard drive space

Where can I get help to learn how to use Blackthorne?

To learn how to use Blackthorne, sellers can review the Help documentation available within Blackthorne. Click the Help button in the main menu of Blackthorne. The help menu contains multiple resources available to help you learn how to use Blackthorne, including a Quick Start Guide and a detailed User Guide.

There are also several discussion boards available to users. You can view either the eBay-hosted discussion boards or the Blackthorne-hosted discussion boards.

You can also contact customer support by clicking the Help button from Blackthorne, and then selecting Contact Support.

How can I provide feedback on Blackthorne or report an issue?

To provide feedback, click the Help button in Blackthorne, and then select Contact Support. We'll carefully evaluate your input and may make additional enhancements based on your suggestions.

How do I change or cancel my subscription to Blackthorne?