In this article
	Features and benefits Getting Blackthorne System requirements Additional information

Features and benefits

• What is Blackthorne?

• How can Blackthorne help me sell on eBay?  

• How do I know whether Blackthorne Basic or Pro is the right selling tool for me?

• What is the difference between Blackthorne Basic and Pro?

• What is the difference between Blackthorne and eBay's other tools like Selling Manager or Turbo Lister?

• Can I use Blackthorne to sell on international sites?

What is Blackthorne?

Blackthorne Basic and Blackthorne Pro are sales management tools that sellers can use on their computers. They can help you save time when you create listings and manage your sales on eBay.

New subscribers can get a free trial for 30 days. After that, Blackthorne Basic costs $9.99 a month and Blackthorne Pro costs $24.99 a month.

How can Blackthorne help me sell on eBay?

Blackthorne lets you:

• Save time listing and managing your sales on eBay. You can create professionally formatted listings with easy-to-use templates. You can also edit and list items in bulk, as well as send emails to your customers (for example, when an item has shipped) and leave Feedback in bulk.

• Manage your sales in a way that fits with the way you do business. You can customize views of your listings and your sales information.

• Scale as your business grows by managing sales for multiple user IDs and creating consignment plans and tracking suppliers.

• Reduce the cost of selling on eBay by getting Listing Designer for free and scheduled listings for free.

• Manage your business securely by figuring out which information your employees can access.

How do I know whether Blackthorne Basic or Pro is the right selling tool for me?

Blackthorne Basic is ideal if you list at least 25 items a month and want a tool to create and manage listings in bulk.

Blackthorne Pro can be right for you if you:

• Prefer a tool that's customizable to the way you do business.

• Need a tool that can operate in a networked environment.

• Want to integrate with a Microsoft Access database.

• Prefer to have all your sales information archived on your computer.

• Are a trading assistant and need an efficient way to create consignments.

What is the difference between Blackthorne Basic and Pro?

What is the difference between Blackthorne and eBay's other tools like Selling Manager or Turbo Lister?

Turbo Lister is a free tool that allows you to list items in bulk, but it doesn't offer ways to manage your sales in bulk. Blackthorne goes beyond bulk listing and offers you sales management features, such as tracking the status of your sales, sending emails in bulk, leaving Feedback in bulk, and more.

Selling Manager and Selling Manager Pro are tools that you can access through My eBay. Selling Manager helps you track and manage your eBay sales, while Selling Manager Pro helps you create listings, manage inventory, and track and manage sales. Selling Manager Pro also lets you automate the listing and post-sales processes.

For more information on eBay's selling tools, see the feature comparison table.

Can I use Blackthorne to sell on international sites?

You can use Blackthorne to sell items on eBay Canada, eBay U.K., and eBay Australia.

Getting Blackthorne

• How do I get Blackthorne?

• How much does Blackthorne cost and how will I be billed? Is there a free trial?

• If I subscribe to Blackthorne Pro, do I also get Blackthorne Basic?

• How do I cancel my Blackthorne subscription?

How do I get Blackthorne?

You can subscribe to Blackthorne Basic or Blackthorne Pro through My eBay. Here's how:

How much does Blackthorne cost and how will I be billed? Is there a free trial?

If you are a first-time user, you can try Blackthorne Basic or Blackthorne Pro free for the first 30 days. After the free trial ends, Blackthorne Basic costs $9.99 a month and Blackthorne Pro costs $24.99 a month.

As a new subscriber, your next invoice will include:

• A one-time prorated charge based on the number of days left in your billing cycle when you started the subscription.

• The regular monthly subscription fee covering the next billing cycle in advance.

• A one-time credit for the free 30-day trial that is equal to the regular monthly subscription fee.

It may look like you're being charged for the first month of subscription, but a credit is posted to your account to offset the charge. If you decide to cancel your subscription at any time during the free 30-day trial period, the remaining subscription balance is credited to your account and appears on a subsequent invoice.

If you unsubscribe before your free trial ends, and then decide to re-subscribe later, you'll need to pay the monthly fee as soon as you re-subscribe.

If I subscribe to Blackthorne Pro, do I also get Blackthorne Basic?

Yes, you get all the functionality of Blackthorne Basic in Blackthorne Pro.

How do I cancel my Blackthorne subscription?

System requirements

• What operating systems does Blackthorne support?

• How much memory and processing speed does my computer need to run Blackthorne?

What operating systems does Blackthorne support?

Blackthorne runs on Windows 2000, Windows XP, Windows Vista, and Windows 7.

Blackthorne no longer supports Windows 98. We recommend upgrading to a newer version of Windows to make sure your computer performs adequately for running eBay's Blackthorne software.

How much memory and processing speed does my computer need to run Blackthorne?

To use Blackthorne, your computer needs to have these minimum specifications:

• 1.5-GHz Intel Pentium processor or equivalent

• 512 MB of RAM

• 50 MB of available hard drive space

Additional information

• Where can I get help to learn how to use Blackthorne?

• How do I report a problem with Blackthorne or provide suggestions?

Where can I get help to learn how to use Blackthorne?

You can review the Help documentation available within Blackthorne. Juts click the Help button in the main menu of Blackthorne. It contains information on how to use Blackthorne, including a Quick Start Guide and a detailed User Guide.

You can also visit the eBay-hosted Blackthorne discussion board to get tips from other eBay members, or go to the Blackthorne-hosted discussion boards for additional info.

If you need other information, click the Help button from Blackthorne, and then select Contact Support.

How do I report a problem with Blackthorne or provide suggestions?

To report problems or provide suggestions, click the Help button in Blackthorne, and then select Contact Support. We'll look into your issues or suggestions and may make additional enhancements with Blackthorne based on your input.