Help Topics
A-Z Index
eBay Acronyms
eBay Glossary
Contact Us
Learning Center
eBay University
Security Center
Contacting Customer Support
Community Answer Center
In Selling Manager and Selling Manager Pro you can use AutoText to personalize your buyer emails by automatically inserting the buyer's name, the item URL, or other variable text.
To insert AutoText:
From the Sold View, or Archived View, click on a buyer's email address to access the Email Buyer page.
Click the "Manage Email Templates" link.
Click the "Edit" link next to the template you want to change.
Place your cursor where you want to insert the AutoText entry.
From the AutoText drop-down menu, select the variable you want to insert.
Click the Insert button.
The AutoText displays at the bottom of the message enclosed in {curly brackets}.
When you send the email or save the template, the {AutoText} will be replaced by the AutoText variable you chose (for example, the individual buyer's name).
Troubleshooting
If the AutoText drop-down list is not displayed in your Web browser, you can copy and paste the {AutoText} variables from the list below:
Buyer User ID
{BUYERUSERNAME}
Buyer name
{B_FULLNAME}
Buyer street 1
{B_STREET1}
Buyer street 2
{B_STREET2}
Buyer city
{B_CITY}
Buyer state
{B_STATE}
Buyer zip code
{B_ZIPCODE}
Buyer country
{B_COUNTRY}
Sales record number
{SALESRECORDNUMBER}
Item number
{ITEM#}
Item title
{TITLE}
Link to listing
{ITEMLINK}
Quantity
{QUANTITY}
Feedback Link
{FEEDBACKLINK}
Closing price
{CLOSING$} This field is the price per item. Use the {QUANTITY} variable to reflect multiple purchases when your buyer buys more than one item in a single transaction
Total price
{TOTAL$}
S&H fee {S&H}
{S&H}
Insurance cost
{INSURANCE} This field is the insurance per item. Use the {QUANTITY} variable to reflect that the insurance applies to each purchase when your buyer buys more than one item in a single transaction
Insurance option
{INSURANCE_OPTION}
Tax
{TAX} (US site only.)
Tax State
{TAX_STATE}
Payment accepted
{S_PAYMENT}
Payment instructions
{PAYMENTINSTRUCTIONS}
Shipping date
{SHIPPEDDATE}
Seller User ID
{SELLERUSERNAME}
Seller name
{S_FULLNAME}
Seller email address
{S_EMAIL}
Seller phone number
{S_PHONE}
Seller street 1
{S_STREET1}
Seller street 2
{S_STREET2}
Seller city
{S_CITY}
Seller state
{S_STATE}
Seller zip code
{S_ZIPCODE}
Seller country
{S_COUNTRY}
Shipping calculator
{SHIPPINGCALCULATOR}
Transaction table
{TXTABLE}
Checkout Link* *(US,CA and UK sites only.)
{PAYNOWLINK}
Shipping Calculator
Shipping Options
{SHIPPING_OPTIONS}
Track Shipment Link
{TRACKSHIPMENTLINK}
Notes to Buyer
{BUYER_NOTE}
Using the Sold View
Sending Buyer Email
If you're looking for more help or have a question to ask, please contact us.