Security Center

In the rare event you run across a problem, we offer support, services, and advice to help you resolve your issue.

Reporting Account theft, spoof emails and fake eBay Web sites

• Report account theft, spoof email or a fake eBay website.

Managing Problems with Sellers

• In many cases, communicating with your seller can resolve your concern. Request your seller's contact information.
• If you paid for your item using PayPal, use PayPal's Buyer Complaint Process to help resolve the problem.
• If you paid for an item with a credit card, not using PayPal, contact the credit card company to utilize its protection services .
• Use our dispute resolution service to negotiate a solution with your seller.
• Use eBay's Buyer Protection Program to file a payment or product-related complaint.

Managing Problems with Buyers

• Report a non-paying bidder or cases of unwelcome bidding or buying.
• Use our dispute resolution service to negotiate a solution with your buyer.

Reporting Other Transaction Problems

• Visit our Investigations page for more information on how we can help you resolve other problems.

Related Topics:

• Trust and Safety Hub Page - Safety tips and more
• Protecting your account
• eBay Policies