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Find your assistance easily on the site We are making changes to the current Help area to make it easier for you to find your information when you need it. 1. We will add our most commonly asked questions to the bottom of several main pages (Bidding, Item, Search Results, etc) because most users want immediate help when viewing a particular eBay page. Top Questions From This Page • How do I add a picture to my listing? • Are there fees when I sell something? • How do I pay eBay for fees? • How can I change something or cancel my listing completely? • How do I set up a seller account? • Can I list this type of item? • Why isn't my picture showing up? • How do I add extra pictures after I've listed my item? Announcements  |  Register  |  SafeHarbour  |  Feedback Forum  |  About eBay Copyright © 1995-2001 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement If you don't find the question you're looking for, click on the "Contact Support" link on the answer page for additional information or a personal email response from Customer Support. How do I pay eBay for fees? If eBay has your credit card on file, you'll be charged each month for any fees due. If you do not owe any fees, your credit card will not be used. If you want to mail your payment to eBay, go to this page. Related Links Find your answer immediately via Community Help boards. Contact Customer Support. Additional Related Questions Why isn't my picture showing up? How do I add extra pictures after I've listed my item? 2. When you click on "Contact Support" (as indicated in bullet #1 above), you'll be able to find Instant Help. Just choose a topic and the question that best relates to you, and our search engine will find the answer immediately for you. Contact Support Step 1 of 3 Complete the form below to contact support. This form ensures: - Faster responses to your questions - More accurate answers from customer support Please use it whenever you need to reach customer support. Step 1: why are you contacting support? Click in the boxes below from top to bottom until you have found the appropriate subject for your email. Select a topic Registration and Personal Info My Information Selling My seller account Finding Items Bidding on Items eBay Features Technical Issues Rules and Safety Suggestions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Finding items -- I can't locate my item in Search. Where is it? Finding items -- I cannot locate my item in the Category Listing pages. Where is it? Finding items -- How can I locate the item I bid on? Finding items -- How can I search an item by item number? Finding items -- What is the best way to find things I would like on eBay? Finding items -- I found items I like but I don't see them now. How do I find them again? Other find item questions 3. If Instant Help doesn't answer your question, click the link at the bottom of the page to send an email and get a personal response from Customer Support. Contact Support Step 2 of 3 Finding items -- How can I locate the item I bid on? Instant Help - The fastest way to get a solution to your problem. Most help answers are available on the site. This search can help you find the answers we've already created! I have tried instant help and still want to contact support. Contact Support Step 3 of 3 Finding items -- How can I locate the item I bid on? Contact Customer Support - Estimate 12 to 36 hour response time Fill out the information requested to continue your request Your Email Address Message 4. We will also improve our existing Help area. Here are the changes:   • A new Billing page will be added to answer your most commonly asked questions about credit cards, payment schedules, etc. Billing Find the answers to your billing questions here. If you want additional information, just type a question in the box below. Still got a question? Search for help on: (e.g., what is a Reserve Price Auction?) Related Services ·  Check Account Status ·  Credit Card on File ·  Make Payment ·  Request Final Value Fee ·  Fee Schedule Top Questions Credit Card ·  What type of credit cards does eBay accept? ·  Do I have to use the same credit card for billing as I did for registration? Payment ·  Where should I send payment to eBay? ·  How do I pay eBay? ·  Can I still pay by check, money order, or   • The Basics page in Help will feature top questions and answers relating to major areas such as Bidding, Selling, Registration, etc. This improved Basics page will replace the old Overview page. Basics You've come to the right place for help. If you have a specific question, just type it in the box below. You can also find more detailed help sections by clicking on the buttons above such as "Buyer Guide" or "Seller Guide." Search the Help System Search for help on: (e.g., what is a Reserve Price Auction?) New to eBay ·  New to eBay ·  A Letter from our Founder Glossary of Terms Top Questions Registration ·  Should I register again if all I want to do is change my email address? ·  Why did eBay request a credit card when I tried to register? Finding Items ·  How can I find the items I have bid on? ·  I can find my item by number, but not by title. Why? ·  What's the best way to find my favorite You will find the new Basics and Billing sections when you click on Help in the Navigation bar. We will hopefully make these changes by late March. If you have any comments or suggestions, please Contact Customer Support.

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