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Travel policy
In this article
In this article

Policy overview

The business of arranging and selling travel, vacation packages, and other travel services is complex and heavily regulated in many states and provinces. We have special guidelines for listing travel and travel services on eBay, including air and sea travel; hotel, spa, and resort stays; vacation packages; and gift certificates and travel coupons.

The types of travel-related items you can list depend on if you are an actual travel provider, a licensed travel agent, or an individual seller listing your own lodging. Each type of seller has certain rules and regulations that need to be followed when listing an item.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Seller requirements – Individual sellers

If you are an individual seller wanting to rent out your own lodging—such as a timeshare, condo, apartment, or home—you need to become eBay Travel Verified by doing the following:

  • Before creating your listing, register with eBay Travel Verification by sending us an email with proof of your ownership rights. A response can take up to 3 business days.

  • Include the eBay Travel disclaimer in your listing. You must copy and paste the exact text from this page.

    Note: Once you've completed the eBay Travel Verification process, you'll be able to list your item in the Travel > Lodging category only.

  • Make sure the listing follows all our guidelines.


Allowed Allowed

  • Lodging rentals, such as homes, apartments, condos, and timeshare weeks, as long as you personally own the property or have ownership rights.

  • You must first obtain approval from eBay Travel Verification

    • You must list in the correct category: Travel > Lodging

    • You must include the eBay Travel disclaimer in the item description.

    • You don't need travel licensing of any kind.  

Not allowed

Not Allowed

Choices of any of the following:

  • Lodging locations

  • Airlines

  • Cruise lines or cruise points of departure or destination

  • Choice travel certificates

    Note: These are documents not issued directly by a provider of travel, but by travel wholesalers, consolidators, or other middleman travel sellers. These certificates generally offer the holder free or low-cost travel services with a choice of destination, hotel, resort, cruise line, or airline.

  • Travel club memberships, including service, cards, or identification numbers that give the holder the right to free or discounted travel or some other travel-related benefit.

  • Travel-related incentives, including:

    • Airline gift cards

    • Awards

    • Certificates

    • Codes

    • Coupons

    • Credits

    • Frequent-travel miles

    • Lodging certificates

    • Travel or lodging gift cards

    • Upgrades

    • Vouchers

Travel-related incentives can't be listed because:

  • Travel providers own the rights to these incentives and can void or confiscate them at any time.

  • They can be redeemed for travel services only and not for cash.

  • They place the buyers and sellers at risk of having travel privileges revoked by the travel provider.

  • eBay members are obligated to comply with the terms and conditions of these items.

Seller requirements – Travel provider or travel agent

If you're an actual travel provider or licensed travel agent that sells travel or travel-related services, you need to do the following before listing travel-related items on eBay:

  • Register with eBay Travel by sending us an email, and including your travel licensing and accreditation. Please specify what you intend to list. An email response can take up to 3 business days. You'll receive an email once you're approved, allowing you to list your item in a specific travel-related category.

  • You'll need to include the eBay Travel disclaimer in your listing description. You must copy and paste it from this page. It must be word for word.

  • List your item in the Travel category assigned to you by eBay Travel Verification.

  • Make sure the listing follows all our guidelines.

Allowed

Allowed

  • Lodging rentals, such as homes, apartments, condos, and timeshare weeks.

Restricted

Restricted

  • Airfare, cruises and vacation packages

    • Your business must be authorized to issue air or cruise tickets or vacation packages.

    • In your listing, your business must also display all travel licensing credentials by name and number including your California Seller of Travel. (The California Seller of Travel license is not required for vacation packages that do not include air travel or cruises (CST) license.)

    • You must list in a Travel category assigned to you by eBay Travel Verification.

  • Choice of travel dates

    • A choice of travel dates are allowed, but the specific destination, location of the hotel, spa, or resort or cruise line and cruise must be clearly identified in your listing.

Not allowed

Not allowed

Choices of any of the following:

  • Lodging locations

  • Airlines

  • Cruise lines or cruise points of departure or destination

  • Third-party travel certificates

    • These are documents not issued directly by a provider of travel, but by travel wholesalers, consolidators, or other middleman travel sellers. These certificates generally offer the holder free or low-cost travel services with a choice of destination, hotel, resort, cruise line, or airline

  • Travel club memberships, including service, cards, or identification numbers that gives the holder the right to free or discounted travel or some other travel-related benefit.

  • We do not allow third-party affiliates or outside (home-based) travel agents.

  • Travel-related incentives:

    • Airline gift cards

    • Awards

    • Certificates

    • Codes

    • Credits

    • Coupons

    • Frequent-travel miles

    • Gift cards for travel or lodging

    • Lodging certificates

    • Upgrades

    • Vouchers

Travel-related incentives can't be listed because:

  • Travel providers own the rights to these incentives and can void or confiscate them at any time.

  • They can be redeemed for travel services only and not for cash.

  • They place the buyers and sellers at risk of having travel privileges revoked by the travel provider.

  • eBay members are obligated to comply with the terms and conditions of these items.

  • Actual travel providers and charities that have been approved by eBay Travel Verification are allowed to list these kinds of items.

Additional requirements

Sellers are required to copy and paste the following disclaimer word for word in all travel listings:
"By listing this auction I verify that I am the actual travel agent or travel provider and not a third party affiliate. The travel/accommodations in this auction will be booked directly through me and not an outside agency. I also verify that, other than the government taxes and related government fees stated within the listing description itself, there will be absolutely no additional fees, charges or after auction purchases associated with booking the travel within this listing."
This text must be the same size as the other text in the item description.
Travel agents who sell or arrange air or sea travel can list these travel-related items only if they are:
  • Appropriately travel credentialed

  • Lawfully allowed to do business in all states and territories in the US, as well as all provinces and territories in Canada

  • Booking the travel for the buyer or winning bidder

  • Follow all of our travel guidelines

Actual travel providers (hotels, airlines, cruise lines, etc):
  • Register with eBay Travel Verification by sending us an email. We'll respond within 3 business days. You will receive an email once you are approved, assigning you to the appropriate travel category for your item.

  • Include the eBay Travel disclaimer, word for word, in your listing. You must copy and paste it from this page. List your item in the Travel category assigned to you by eBay Travel Verification.

Make sure the listing complies with our policy on fees and travel choices (see more information in the Seller requirements sections above).
Third-party affiliates and outside (home-based) agents are prohibited from listing travel items on eBay.
Your listing should clearly state the types and amounts of any special fees associated with your travel listing in the item description. These additional fees—such as all-inclusive resort fees, processing fees, registration fees, cleaning fees, and deposits—must be included in the item price. No additional fees may be added on top of the final cost of the item.
Taxes paid to government or other regulatory agencies don't have to be included in your item price, but you do need to clearly state the amounts in the item's description. Listings that seem to include excessive government or regulatory fees, or that don't clearly and accurately state additional fees, could mean the loss of eBay Travel verification.
Sellers listing airfare or cruises must obtain and maintain their own California Seller of Travel license and include the license number in the item description. The number must match the information provided by the Office of the Attorney General for the state of California. To apply for your California Seller of Travel license, please visit California's Office of the Attorney General website.
Individual sellers listing their lodging for rent are exempt from this requirement. However, eBay Travel Verification and the required eBay Travel disclaimer still apply.
Charitable fundraising is a highly regulated area subject to numerous state and federal laws. eBay allows sellers to list items and collect proceeds—anywhere from 10% to 100% of final sale price—on behalf of charity. Sellers can do this through eBay Giving Works, the eBay program dedicated to charity listings on our site. The charity item can be listed without using this program as long as the listing meets our specific guidelines for charity and fundraising.
Many travel-related businesses—such as airlines, cruises, hotels, and resorts—donate their services to organizations as part of fundraising efforts. Charitable organizations may list travel services on eBay only if those services will be provided directly by the business that has donated the listed service.
Before listing a donated travel-related item, the organization must:
  • Go through the eBay Travel Verification process by emailing us at verified@ebay.com and submitting scans of the donated item. You will receive an email once you are approved, assigning you to the appropriate travel category for your item. This may take up to 3 business days.

  • Include the eBay Travel disclaimer, word for word, in your listing. You must copy and-paste it from this page. List in a Travel category assigned by eBay Travel Verification.

  • Listings must follow our guidelines.

  • Need to be listed in Real Estate >Timeshares for Sale category only

  • The title of the listing must state the exact location and name of resort

Since most timeshares are points or credit systems that allow for trading to different locations and resorts, you'll need to choose which location or resort you want to advertise and limit your listing description to that specific timeshare.
  • In the item specifics, you must state the exact location and resort.

  • You can't state "multiple destinations" or "varies" in the description.

The description must advertise the specific resort. You can't mention the trading of points, and you can't mention affiliations that can be had with other timeshare companies. You must advertise the timeshare you're listing.
Why does eBay have this policy?

eBay is always looking for ways to improve the buying and selling experience. As part of this effort, we want to make sure travel-related items or services are listed properly on our site without violating our policies or federal regulations.

Contact Customer Service
You can contact Customer Service to report a listing you think violates this policy. Go to that listing, and then click the Report item link on the right side of the page.

We'll review your report and take appropriate action.
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