Trust and Safety tutorials

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Rules & policies

Trust and Safety tutorials

Our tutorials can help you comply with eBay policies, buy and sell safely, and increase your overall knowledge of eBay.

We do understand that sometimes rules and policies involve complex concepts. Our tutorials are designed to give you:

Overviews and specific examples on creating better listings
A better understanding of our policies
Tips on how to avoid common mistakes when listing items on eBay

However, you shouldn't consider the information in these tutorials as legal advice.

The tutorials include between 7 and 15 questions and can take anywhere from 5 to 45 minutes to complete.

Fee circumvention policy tutorial What fee circumvention means How to avoid violating this policy How avoiding fees can negatively affect both buyers and sellers More info about this policy	10–15 minutes
Feedback policy tutorial Why Feedback is important and how it helps buyers and sellers How to use the eBay Feedback system How to get in touch with your buyer or seller before leaving Feedback More info about our Feedback policies	5–10 minutes
Intellectual property tutorial How to identify intellectual property How to help protect the rights of intellectual property owners (learn more about the eBay Verified Rights Owner (VeRO) Program How to avoid having your listings removed because they infringed on the rights owner's intellectual property More info about our rules on intellectual property	10–15 minutes
Marketplace policies tutorial Why eBay has policies and why these rules help provide a better and safer buying and selling experience How eBay protects intellectual property rights and how we implement our Feedback policies How to avoid violating eBay policies and what could happen when someone breaks the rules More info about our rules and policies	40–45 minutes
Search and browse manipulation policy tutorial What search and browse manipulation means Why it's important to find the items you want and what we're doing to make that easier How to create listings that follow our rules More info about this policy	10–15 minutes
Shill bidding policy tutorial What shill bidding means How to avoid shill bidding How shill bidding negatively affects buying and selling on eBay What could happen if people break the rules More info about this policy	15–20 minutes
Trademark listing policy tutorial Rules around using brand names, logos, pictures, and text How to list items that are still under the manufacturer’s warranty More info about how eBay protects intellectual property	15–20 minutes

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