Members can send messages to each other through eBay. We encourage open communication between our members but we don't allow our members to use these options to send spam, offers to buy or sell off eBay, threats, profanity, or hate speech. We also don't allow members to exchange email addresses or links that do not directly help buyers and sellers complete a transaction on eBay.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.
Please remember that we don't have control over communication unless it takes place through eBay. Also, posts on eBay discussion boards aren't covered by this policy. However, we do have a discussion boards usage policy.
Unsolicited email offers sent to potential buyers
Email messages sent to a member on a mailing list without that member's prior permission
Invitations to join a mailing list that aren't related to a transaction
Unsolicited offers to buy or sell off eBay
Email sent using eBay messages (or features such as the Contact member link) to send unsolicited commercial offers
Offers to buy or sell items outside of eBay
Messages that include email addresses
Messages that include links that do not directly help buyers and seller complete a transaction on eBay
Email and websites impersonating eBay – Some members have reported receiving requests for personal information in email messages that look like they were sent from eBay, but weren't. Learn how to recognize spoof (fake) eBay websites and how to report spoof emails.
These types of Feedback comments may be removed:
Feedback containing personally identifying information about another member, such as a member's address, phone number, email address, or real name. We may also remove Feedback that can be used to obtain personally identifying information about another member, such as a shipment tracking number.
Feedback not related to a sale, including a comment, reply, or follow-up related to a different sale.
Feedback containing political, religious, social, or other commentary, rather than genuine comments about a sale.
Feedback containing language that is profane, vulgar, obscene, or racist, as well as comments containing adult material or physical threats.
Negative Feedback comments that directly contradict a positive rating. (When the comment is posted by the seller. This type of contradictory comment is not removable when left by the buyer.)
Feedback containing links or promotional language which encourages buyers to purchase outside of eBay.
Feedback that includes references to law enforcement investigations or eBay or PayPal investigations.
These types of Feedback comments aren't removed:
Feedback comments containing accusatory language such as "fraud," "liar," "cheater," "scam artist," or "con man." Although this type of comment is strongly discouraged, it isn't removed unless it also contains content that isn't allowed.
Feedback comments containing URLs or links to eBay.com, PayPal.com, or Half.com.
As outlined in our User Privacy Notice, we don't sell or disclose your information for marketing purposes. Your email address and other contact info might be disclosed when a member is involved in a successful eBay transaction with you. We investigate and take action on reports of misuse of this information.
Communication between members is a key part of the eBay buying and selling experience, and we want to keep it as open as possible. But it's important that our members feel safe, and aren't getting unwanted email from other members.
Have a question? We can help.
Get help from other eBay members. Visit the Answer Center to post a question.
Minimizing unwanted email
Changing your communication preferences
Offers to buy or sell outside of eBay