|Home > Help >Membership & account>Rules & policies>Item condition policy for returns|
Item condition policy for returns
You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.
Standardized category return guidelines create a more consistent experience for both buying and selling by eliminating the uncertainty of what's acceptable to return and what isn't.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Center to post a question.
Related help topics