eBay
  • Daily Deals
  • Sell
  • Customer Support
  Home > Help >Membership & account>Rules & policies>Item condition policy for returns
Help
Search the help pages 
(Does not search for items or products)
 SearchTips
Item condition policy for returns
In this article
In this article


If you need to return an item, be sure to follow these item condition guidelines. For details on the seller's return policy (including how long you have to return an item, who pays for return shipping, and restocking fees), check the Return policy section of the listing.

Policy overview

You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags, and tags

  • Accessories such as cords and remotes

  • Certificates, manuals, and warranty cards 

  • "Free gifts" or bonus items

  • All items included in a bundle

Additional requirements for items in specific categories are outlined below.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

New items must be returned in original, unopened packaging, when applicable.
Items certified or graded by a third-party service must be returned in original, unopened packaging, frame, or display case, with no evidence of tampering.
New items must be returned in original, unopened packaging, when applicable.
Items certified or graded by a third-party service must be returned in original, unopened packaging, frame, or display case, with no evidence of tampering.
New books must be unmarked and unused. (For example, books must not have thumbed pages or folded corners.)
Items specified as "new with tags" must be unwashed, unworn, with original tags intact, and in original packaging.
Other new items must be unwashed and unworn.
Items that aren't in the condition in which they were received, including signs of wear or alteration, can't be returned.
Certified coins listed in the bullion category must be in the original coin holder with no evidence of tampering.
Items described as "new in box" must be returned in original, unopened packaging.
Items certified or graded by a third-party service must be returned in original, unopened packaging, with no evidence of tampering.
New items must be returned in original, unopened packaging, when applicable.
For items with a manufacturer or factory seal, the seal must be unbroken and intact. Software keys must be unused.
Items missing a serial number or UPC can't be returned.
New items must be returned in original, unopened packaging, when applicable.
For items with a manufacturer or factory seal, the seal must be unbroken and intact.
Items missing a serial number or UPC can't be returned.
Items described as "new in box" must be returned in original, unopened packaging.
Items certified or graded by a third-party service must be returned in original, unopened packaging or display case, with no evidence of tampering.
New items must be returned in original, unopened packaging, when applicable.
Items certified or graded by a third-party service must be returned in original, unopened packaging, frame, or display case, with no evidence of tampering.
Gift cards can only be returned if they haven't be redeemed, scratched off, used, or altered.
New items must be returned unopened with the manufacturer's seal unbroken and intact, when applicable.
New items must be returned in original, unopened packaging, when applicable.
Perishable items must be unopened.
"New with tags" items must be unworn, with original tags intact, and in original packaging.
Other new items must be unworn.
Items that aren't in the condition in which they were received, including signs of wear or resizing, can't be returned.
New items must be returned in original, unopened, shrink-wrapped packaging.
New items must be returned in original, unopened packaging, when applicable.
New tires must be unused. (Never mounted on a vehicle, for example.)
New items must be returned in original, unopened packaging, when applicable.
Items certified or graded by a third-party service must be returned in original, unopened packaging, frame, or display case, with no evidence of tampering.
New items must be returned in original, unopened packaging, when applicable.
Items certified or graded by a third-party service must be returned in original, unopened packaging, frame, or display case, with no evidence of tampering.
Tickets can't be returned if used. See the event ticket resale policy for more information.
Items described as "new in box" must be returned in original, unopened packaging.
Items certified or graded by a third-party service must be returned in original, unopened packaging, frame, or display case, with no evidence of tampering.
New luggage must be unused with original tags intact, in original packaging such as the original box or bag, when applicable.
Items that aren't in the condition in which they were received, including any obvious signs of wear or alteration, can't be returned. 
Lodging, airlines, car rentals, and vacation packages can't be returned if redeemed.
New items must be returned in original, unopened, shrink-wrapped packaging.
Games and other media keys must be unused.
Why does eBay have this policy?

Standardized category return guidelines create a more consistent experience for both buying and selling by eliminating the uncertainty of what's acceptable to return and what isn't.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.

Related help topics