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Item condition policy for returns

If you need to return an item, be sure to follow these item condition guidelines. For details on the seller's return policy (including how long you have to return an item, who pays for return shipping, and restocking fees), check the Return policy section of the listing.

Policy overview

You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:

  • All original packaging such as boxes, bags, tags, and UPCs

  • Accessories such as cords and remote controls

  • Certificates, manuals, warranty, and rebate cards 

  • "Free gifts" or bonus items

  • All items included in a bundle

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

Why does eBay have this policy?

Standardized category return guidelines create a more consistent experience for both buying and selling by eliminating the uncertainty of what's acceptable to return and what isn't.

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