The Verified Rights Owner (VeRO) Program lets intellectual property rights owners request the removal of listings on eBay that offer items or contain materials that infringe on their rights. This helps protect members of the eBay community from purchasing items that may be counterfeit or otherwise unauthorized.

Intellectual property rights owners can request that we remove listings that they claim, under penalty of perjury, offer an item or contain material that infringes on their intellectual property rights. These rights can include trademark, copyright and other legal rights. For example, the item being sold may bear the rights owner's trademark (such as a logo on a designer purse), but may not be an authentic product.

Before a listing is removed, the rights owner must fill out a form that is designed to ensure that the person reporting the item is authorized to do so, and to enable us to correctly identify the listing to be removed. If your item is reported, you will receive an email explaining why your listing was removed.

Unfortunately, eBay cannot require rights owners to provide you with the exact reason for the removal of your listing. However, we do require that they provide you with an email address to contact them directly. The rights owner's email address should have been included in the email we sent to you notifying you about your listing removal.

To learn more about reasons listings are removed through this program, you can read our VeRO FAQ.

If you are unable to resolve your dispute with the rights owner directly, contact us.

Want to learn the basics of Intellectual Property and VeRO?
Spend a few minutes taking eBay's tutorial on Intellectual Property Policies and VeRO.

Do You Have a Question?
Do you have a question or not understand why eBay removed your listing? Please contact us.

Seller Appeal webform

• Do you understand the rights owner’s claim, understand eBay’s policies, and still believe that the rights owner made a mistake in reporting your listing? If so, please contact us.