Presale listings policy
Presale listings generally consist of items that are sold before they're available to the public, such as video games, tickets, and custom-made items. (For the rules on magazine subscriptions and certain promotional items and events, see Additional information.) These items often aren't in the seller's control or possession when they're listed.
If you want to list presale items, you must meet all of the following criteria:
Guarantee that the item will be available for shipping within 30 days from the purchase date. Be sure to clearly state this information in your listing.
Clearly indicate in the listing that the item is a presale item.
The handling time specified in your listing should reflect the time from the end of the listing until the item is shipped to the buyer. Be sure to specify the correct handling time in your listing.
Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.
Alice sells video games. She will receive a shipment of a new, very desirable video game from the publisher within 39 days. She starts a 10-day auction on eBay. Her listing clearly states that these games are offered as presale items, and that she will ship them to buyers within 30 days from the date the listing ends. Alice's handling time states 20 business days, since that is the time from the end of the listing to when the item is shipped. Alice's listing complies with this policy.
Albert, Alice's competitor, also sells video games. He will also receive his shipment from the publisher within 39 days. Albert starts an auction that's almost identical to Alice's, except he chooses a 5-day format. Albert is violating this policy because he won't be able to ship the item within 30 days from the date the listing ends.
eBay Money Back Guarantee
If you bought a presale item that you didn't receive, you have 30 days after the estimated delivery date to open a case. If no estimated delivery date is available, you can open a case 8 days after paying for an item if the item was shipped domestically, or 31 days after paying for an item if the item was shipped internationally. Learn more about eBay Money Back Guarantee timelines.
Magazine subscriptions (which are considered presale items) aren't allowed to be listed on eBay. Due to publisher processing times, the first issue generally can't be delivered within 30 days of the purchase date.
Promotional items and events
For promotional items and events, we, at our discretion, may approve a manufacturer like the game publisher mentioned in the examples above to sell items outside of the 30-day presale guidelines—as long as the manufacturer supplies the items. Exceptions are made only for certain promotions and must be approved by us before an item may be listed.
Why does eBay have this policy?
The presale listing guidelines are designed to allow members to buy and sell items that aren't available yet and to protect members from a potentially bad transaction.