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Presale listings policy

Policy overview

Presale listings offer items up to 30 days before they're available to the general public. Items do not need to be in the seller's possession when they're listed.

To offer an item for presale, you must meet all of the following criteria:

  • Guarantee that the item will be shipped within 30 days after purchase.

    • The date your item will be available to ship must be clearly stated in your listing.

  • Clearly indicate in the title and description that the item is being offered for presale.

  • In your handling time, include the time you will wait to acquire the item, in addition to the time it will take you to ship.

    • State the actual handling time in your listing.

We may approve large sellers with verified fulfillment agreements to offer items for presale for promotional events greater than 30 days before the release date.

Some examples

  • Alice will receive a new video game from the publisher in 39 days. She starts a 10-day auction with a 30-day handling time. Since she can guarantee she will ship within 30 days after the listing ends, her listing complies with this policy.

  • Albert also sells video games and he will also receive his shipment from the publisher within 39 days. Albert starts a listing that's almost identical to Alice's, except he chooses a 5-day auction. Albert is violating this policy because he won't be able to ship the item within 30 days from the date the listing ends.

Additional information

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts.

eBay Money Back Guarantee

If you bought a presale item that you didn't receive, you have 30 days after the estimated delivery date to request a refund in. If no estimated delivery date is available, you can request a refund 7 days after paying for an item if the item was shipped domestically, or 30 days after paying for an item if the item was shipped internationally. Learn more about eBay Money Back Guarantee timelines.

Subscriptions

Subscriptions are considered presale items and typically aren't allowed to be listed on eBay. We may approve first party suppliers to offer subscriptions.

Layaway payment programs

Layaway payments and similar payment programs aren't allowed.

Pre-release items

For pre-release items and their accessories, we may block listings until 30 days to the release date.

Why does eBay have this policy?

These guidelines are designed to allow items that aren't available yet, while ensuring the buyer and seller can be protected by eBay buyer and seller guarantees.

Contact Customer Service

You can contact Customer Service to report a listing you think violates this policy. Go to that listing, and then click the Report item link on the right side of the page.

We'll review your report and take appropriate action.

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