|Home > Help >Membership & account>Rules & policies>Pre-sale listings|
Presale listings policy
Presale listings generally consist of items that are offered before they're available to the general public, such as video games, tickets, and custom-made items. (For the rules on magazine subscriptions and certain promotional items and events, see Additional information.) These items often aren't in the seller's control or possession when they're listed.
If you want to list presale items, you must meet all of the following criteria:
Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.
eBay Money Back Guarantee
If you bought a presale item that you didn't receive, you have 30 days after the estimated delivery date to request a refund in My eBay. If no estimated delivery date is available, you can request a refund in My eBay 7 days after paying for an item if the item was shipped domestically, or 30 days after paying for an item if the item was shipped internationally. Learn more about eBay Money Back Guarantee timelines.
Magazine subscriptions (which are considered presale items) aren't allowed to be listed on eBay. Due to publisher processing times, the first issue generally can't be delivered within 30 days of the purchase date.
Promotional items and events
For promotional items and events, we, at our discretion, may approve a manufacturer like the game publisher mentioned in the examples above to sell items outside of the 30-day presale guidelines—as long as the manufacturer supplies the items. Exceptions are made only for certain promotions and must be approved by us before an item may be listed.
Why does eBay have this policy?
The presale listing guidelines are designed to allow members to buy and sell items that aren't available yet and to protect members from a potentially bad transaction.
Contact Customer Service
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Center to post a question.
Related help topics