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Mailing lists and personal information policy
In this article

Policy overview

eBay doesn’t allow the listing of names, addresses, phone numbers, email addresses, or other personal information, such as social security numbers or contact information.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

With a few exceptions, mailing lists and similar types of bulk information aren’t allowed on eBay.

 Allowed

  • Instant positive business credit history

  • Services where someone puts your ad in their bulk email opt-in list or e-zine

Restricted

  • Telephone numbers are allowed as part of the sale of a legitimate business, but only if:

    • The phone number is not a toll-free number

    • Your listing makes it clear that the phone number is being sold as part of the sale of the business

Not allowed

  • Bulk email lists, including:

    • Opt-in lists

    • Information on how to obtain bulk email lists

    • Corporate email lists

    • Private email lists

  • E-zines with opt-in bulk email lists

  • Instant messenger (IM) information

  • Internet protocol (IP) information

  • Leads that may provide possible sales information

  • Mailing lists

  • Social networking accounts, including invitations to networking sites that haven’t been open to the public yet

  • Software or tools designed to send unsolicited email (spam) or harvest email addresses

  • Toll-free telephone numbers

  • Websites that lead to bulk email lists as well as linking to sites for people to sign up for newsletters or mailing lists

  • Any item—such as a contract, check, or application—containing the social security number of a person, living or deceased

  • Listings that include personal contact information of third parties, such as an address or phone number, aren’t allowed under our publishing contact information policy

Why does eBay have this policy?

eBay is always looking for ways to improve the buying and selling experience. As part of this effort, we don’t allow the sale of mailing lists and personal information.

Contact Customer Support
You can contact Customer Support to report a listing you think violates this policy. Go to that listing, and then click the Report item link on the right side of the page.

We'll review your report and take appropriate action.
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