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Acknowledging third-party providers policy
In this article
In this article

Policy overview

Many eBay members use third-party providers to help give their listings more impact. For example, sellers may use companies that host images or photos or provide a counter that records visits to the page. For a list of third-party services, see our Solutions Directory.

eBay allows sellers to acknowledge third-party providers as long as the acknowledgement meets our guidelines.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

Allowed

Allowed

  • Up to 10 words of text (HTML, font size 3) and a logo that's 88 x 33 pixels or smaller in size—but only one of these can be a clickable link. Either the text or the logo has to be non-clickable.

  • The clickable link can go to the third-party's web page that gives information only about the service provided for that particular eBay listing.

Restricted

Restricted

If your listing uses a counter or picture-hosting service, and the counter or picture contains an acknowledgement to your third-party provider, then the image has to be 88 x 33 pixels or smaller in size. If there's no acknowledgement, then the image can be any size.  

Not allowed

Not allowed

  • The credit or acknowledgement can't contain promotional material and should only identify the service provided for the listing.

  • The credit or acknowledgement should be only for the service being provided.

  • The logo can't flash, move, or be animated.

Some examples

If company XYZ provided only picture hosting for your eBay listing, the listing can't say "Picture hosting and counter services provided by company XYZ."

Since the text acknowledging the third-party service has to be 10 words or less and can't be promotional, you can't say things like "Sellers who use XYZ image hosting for the first time will receive $5 cash back." However, you can include statements like "Image hosting provided by XYZ Image Hosting.“

Why does eBay have this policy?

We know that many sellers use third-party services to help give their listings more impact. We also know that sellers often want to give credit to these providers. This policy helps our sellers give third-party acknowledgements safely.

Contact Customer Service
You can contact Customer Service to report a listing you think violates this policy. Go to that listing, and then click the Report item link on the right side of the page.

We'll review your report and take appropriate action.
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