|Home > Help >Membership & account>Rules & policies>Item location misrepresentation policy|
Item location misrepresentation policy
Sellers must be clear and accurate about the location their item will be shipped or picked up from. We don't allow false, inaccurate, vague, or misleading information about the location of an item in the Item location field or description. When listing items for sale, sellers are expected to provide the city, state and country of their item so shipping charges and delivery times can be accurately calculated and communicated to buyers.
Also, if there is a location stated in the item description, it has to match the location in the item location field.
Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.
What are the guidelines?
Buyers should have complete information about an item's location so that they can be aware of all the costs associated with purchasing the item. The item location must be clear and accurate.
This policy helps avoid any misunderstandings, unexpectedly high shipping costs for buyers, and longer than expected shipping times.
Contact Customer Service
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the eBay Community to post a question.
Related help topics