From collectibles to cars, buy and sell all kinds of items on eBay
  Home > Help TopicsRules and Policies > Rules for Everyone > False or Missing Contact Information
Help
False or Missing Contact Information

Falsifying or omitting contact information such as a member’s name, address, and/or telephone number when registering on eBay is not permitted. It is also not permitted to use fax or disconnected numbers as a telephone number.

If you believe an eBay member is using false contact information, please report it using the Customer Support link at the bottom of this page.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Limits on account privileges

  • Account suspension

  • Forfeit of eBay fees on cancelled listings

  • Loss of PowerSeller status

Some Examples

John Smith lives at 10 Main Street. John registers on eBay, but says his name is Bob Jones, and that he lives at 12 Broad Street. John has violated the eBay False or Missing Contact Information policy.

John’s brother Jim also lives at 10 Main Street. Jim registers on eBay, using his real name and address, but using an old phone number that no longer works. Jim has violated the eBay False or Missing Contact Information policy.

Why does eBay have this policy?

The success of eBay’s marketplace is dependent on trust and transparency. Providing false contact information undermines both of these principles. Further, trading partners need to be able to communicate with each other. False contact information clearly impedes communication between members and increases the likelihood of Unpaid Items, disputes, negative feedback and other problems.

Related Help topics
Contact Customer Support

Report listing violations or problems with another eBay member.


About eBay | Announcements | Security Center | eBay Toolbar | Policies | Government Relations | Site Map | Help
Copyright © 1995-2008 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time