False or missing contact information policy
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Policy overview
eBay members are required to provide accurate contact information such as their name, address, or telephone number when registering on eBay. eBay members are not allowed to use a fax or disconnected number as a telephone number.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including restrictions of your buying and selling privileges and suspension of your account.
What are the guidelines?
Allowed |
Providing your correct name, address, and telephone number
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Not allowed |
Falsifying or omitting contact information such as a name, address, or telephone number Using a fax number as a telephone number Using a disconnected telephone number
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Why does eBay have this policy? Buyers and sellers need to be able to communicate with each other. If you provide incorrect contact information, it makes it difficult for your buyer or seller to get in touch with you. This makes it more likely that you'll have problems like unpaid items, eBay Buyer Protection cases, and negative Feedback.
