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Global seller performance standards
In this article
In this article

Global standards overview

Changes to how we measure your performance go into effect with the August 20th evaluation. Read our Seller Update for details.

Global seller performance standards help highlight sellers who consistently offer excellent service in both their US and international transactions. Sellers from all eBay sites are required to meet the same minimum standards, ensuring that sellers globally are both setting and meeting buyer expectations worldwide. If you sell items to buyers outside the US, UK, or Germany, you can get more information about your global performance on the Global Standards Program view of your Seller Dashboard.

As an eBay seller, providing excellent customer service should be your top priority. You're expected to:

  • Charge reasonable shipping and handling costs.

  • Specify shipping costs and handling time in the listing.

  • Follow through on your return policy.

  • Respond to buyers' questions promptly.

  • Be helpful, friendly, and professional throughout a transaction.

  • Make sure the item is delivered to the buyer as described in the listing.

For more information on meeting buyers' expectations, see our selling practices policy.

Keep in mind, too, that if you don't meet buyers' expectations, it can lead to:

  • A bad experience for you and the buyer

  • Low detailed seller ratings (DSRs)

  • Negative or neutral Feedback from buyers

Detailed seller rating requirements

To meet the minimum performance standards that are required to sell on eBay globally, the number of 1 and 2 ratings you receive on your detailed seller ratings can't exceed a certain percentage of your total transactions with all buyers (including both US and international transactions). Here are the minimum detailed seller ratings requirements all eBay sellers are expected to meet:

DSR category

Percentage of 1 and 2 ratings

Maximum number of occurrences

Item as described

1.2%

4

Communication

2.4%

4

Shipping time

2.4%

4

Shipping and handling charges

2.4%

4

Notes:

  • Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with global buyers from the last 3 calendar months. For all other sellers, the rate is calculated from transactions with global buyers over the last 12 calendar months.

  • To measure your overall performance accurately, we'll count 1 and 2 ratings only if they come from 2 or more buyers within any given evaluation period. If you have more than 400 transactions, 3 or more buyers must leave low detailed seller ratings before they are counted. Also, if the same buyer accounts for more than 80% of your 1 and 2 ratings in a single category, we will only count one low detailed seller rating from that buyer for each applicable category.

In addition to meeting the standards for low detailed seller ratings, you'll be expected to minimize the amount of negative and neutral Feedback received. If you receive an excessive amount of negative or neutral Feedback, you may be considered to be performing below standard.

To improve your detailed seller ratings, follow these best practices for all your transactions, which can also help you achieve Top Rated Seller-status. You can also review these tips on becoming a better seller.

To become a Top Rated Seller, you must meet higher requirements than those above.

What happens if you don't meet the standards?

If you don't meet the minimum global performance standards, your search placement will be lowered and there may be limits to your international selling activity until your ratings improve. You may also be restricted from selling items on eBay outside of your domestic market if your performance falls significantly below the minimum requirements. If you have a Premium or Anchor eBay Store and have been below standard for 60 days, your Store may be downgraded to the Basic level.

If your account doesn't meet the standards, you:

  • Need to resolve all issues on the account before buying or selling with other accounts

  • Can't register for a new account

  • Can't use an existing eBay account to avoid buying and selling limits or other policy consequences

Learn more about using multiple accounts.

For guidelines on how to meet buyers' expectations, see our selling practices policy.

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