|Home > Help >Membership & account>Rules & policies>Global seller performance standards|
Global seller performance standards
Effective August 1, 2017, we’re updating our global seller performance standards to more accurately reflect your performance in international markets. Learn more about the upcoming changes.
Global standards overview
Global seller performance standards help highlight sellers who consistently offer excellent service in both their US and international transactions. Sellers from all eBay sites are required to meet the same minimum standards, ensuring that sellers globally are both setting and meeting buyer expectations worldwide. If you sell items to buyers outside the US, UK, or Germany, you can get more information about your global performance on the Global Standards Program view of your seller standards dashboard.
As an eBay seller, providing excellent customer service should be your top priority. You're expected to:
For more information on meeting buyers' expectations, see our selling practices policy.
Keep in mind, too, that if you don't meet buyers' expectations, it can lead to:
Transaction defect rate
The transaction defect rate is the percentage of a seller's transactions that have any of the following transaction-related defects:
Sellers need to maintain a defect rate of 2% or lower to meet minimum global seller performance standards, and a defect rate of 0.5% or lower to meet global Top Rated Seller standards.
Any case or return that is referred to eBay or PayPal for review and is found in your favor—or found to be no fault of the buyer or seller—won't count against your performance rating. Learn more about cases that count against your seller performance.
The transaction defect rate won't affect your seller status until you have transactions with defects involving at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period.
All transactions with defects count toward your global performance rating. Only your transactions with US buyers count toward your seller performance rating on eBay.com.
Sellers in the global program need to maintain a late shipment rate of less than 5% for Top Rated and less than 10% for all sellers.
To improve your seller performance rating, follow these best practices for all your transactions, which can also help you achieve Top Rated Seller status. You can also review these tips on becoming a better seller.
To become a Top Rated Seller, you must meet higher requirements than those above.
What happens if you don't meet the standards?
If you don't meet the minimum global performance standards, your search placement will be lowered and there may be limits to your international selling activity until your ratings improve. You may also be restricted from selling items on eBay outside of your domestic market if your performance falls significantly below the minimum requirements. If you have a Premium or Anchor eBay Store and have been below standard for 60 days, your Store may be downgraded to the Basic level.
If your account doesn't meet the standards, you:
Learn more about using multiple accounts.
For guidelines on how to meet buyers' expectations, see our selling practices policy.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the eBay Community to post a question.