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Unpaid item abuse policy
Sellers aren't allowed to abuse the unpaid item process, and they're not eligible for a final value fee credit if the buyer has paid for the item. If a seller requests a credit on a completed sale, the buyer can appeal the unpaid item.
Sellers who falsely report unpaid items may be subject to a range of actions, including reversal of all credits for the time period in question, inability to use the final value fee credit system for a period of time, limits on buying and selling privileges and suspension of the seller's account.
Examples of policy violations
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Selling practices policy
If a seller refuses to complete the sale, the buyer can contact us by clicking the Report link at the bottom of the selling practices policy page.
To make eBay a safer place to buy and sell, we don't allow false reports of unpaid items. The ability to report unpaid items is designed to help sellers get paid for items that buyers have committed to purchase. If a seller reports an unpaid item and the buyer still doesn't pay, the seller can also get a final value fee credit.
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