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Policy overview
eBay policy does not allow members to abuse the unpaid item process. Sellers may not file for a final value fee credit for a transaction if the buyer paid for the item.
If a seller filed for a credit on a sale that was completed, please appeal the unpaid item so we can investigate.
Sellers who falsely report unpaid items may be subject to a range of actions, including:
Reversal of all credits for the time period in question
Loss of the right to use the final value fee credit system for a period of time
Forfeit of eBay fees on canceled listings
Loss of PowerSeller status
Examples of policy violations
Not allowed |
A buyer sends full payment to the seller and receives the item or items from the seller. The seller still opens an unpaid item case. A seller who refused to complete the sale opens an unpaid item case.
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Buyer Protection
If you paid for the item but didn't receive it, we encourage you to communicate directly with your seller and/or payment service provider to track the payment and resolve the problem. For more information about resolving the situation, you can find out what to do if you don't receive your item.
Non-selling Seller Policy
We understand that on rare occasion a seller can't fulfill a selling obligation. However, eBay policy doesn't permit sellers to refuse payment at the end of a successful sale. If your seller refused to complete the sale in violation of this policy, please contact us through our seller performance policy page so we can investigate.
Why does eBay have this policy eBay provides an online unpaid item process to ensure that sellers receive payment for items they've sold, and so sellers can receive a final value fee credit in cases where they buyer doesn't pay. Sellers can't receive final value fee credits on sales that were completed successfully.
Must use Buy It Now and PayPal.
