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Policy overview
There are some situations when eBay might remove Feedback ratings or comments.
If you're a buyer and you want to change a negative or neutral Feedback you left for a seller, you can't do it yourself. Instead, the seller must request it. Please direct the seller to our page on requesting Feedback revisions. The seller may then be able to request a Feedback revision from you.
Reporting Feedback that qualifies for removal
You can report Feedback that you think may qualify for removal.
What are the guidelines?
eBay may remove Feedback ratings or comments if:
At the time the item ended or the Feedback was left, either member participating in the transaction was unable to form a legally binding contract.
A buyer mistakenly leaves negative or neutral Feedback for the wrong seller, informs eBay of the error, and has left the same Feedback for the intended seller.
A member who left negative or neutral Feedback is later suspended by eBay. In that case, negative or neutral Feedback left by that member is removed. Note: If a member is suspended within 90 days of registration, all Feedback left by that member is removed.
eBay is provided with a valid court order requesting Feedback removal.
A buyer fails to respond to a reminder about an unpaid item and the unpaid item is recorded on their account.
When the buyer's communication within the Resolution Center undermines the purpose of the unpaid item process and the eBay Feedback system. For example, if a buyer responds to an unpaid item reminder with nonsense text simply to retain the ability to leave Feedback for a seller.
A buyer leaves a seller a negative or neutral Feedback that refers to customs delays or customs fees (see below).
Feedback which refers to customs delays or customs fees We will remove Feedback if the listing meets the requirements below and the seller receives a negative or neutral Feedback comment that refers to customs delays or customs fees.
Requirements
The following text, or very similar text, must be included in the listing. If you want, you can just cut and paste this directly into your listing:
International Buyers
–
Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
This text must also be:
Free standing or apart from other text in the item description
In a font size no smaller than the majority of the other text in the item description
Prominently displayed in the upper half of the item description
You might also want to include the following information for potential buyers:
Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.
Why does eBay have this policy? We want Feedback to be an open and honest way for members to share their experiences with other members. This helps people in the eBay Community decide whom they want to do business with. However, there are certain things we won't allow, like abusive language, because such comments don't provide other members with useful information. In cases where we think the Feedback violates our policies, we will remove it.
Must use Buy It Now and PayPal.
