All about Feedback policies

Feedback is an open forum where members can leave comments about their experiences with their transaction partners. It's important to remember that, in most cases, Feedback you leave is permanent. Also, there are a few things we won't allow.

Top questions

What if my trading partner won't leave me Feedback?

Can I change Feedback I've left for another member?

How do I leave a follow-up response to Feedback?

I received unfair negative Feedback. Can it be removed?

Solve a problem

If you've successfully completed a transaction with another eBay member and they haven't left you Feedback, it's fine to send them a quick email as a friendly reminder. But remember that Feedback is completely voluntary.

If you've received negative Feedback, you can tell your side of the story by replying to the Feedback comment. As a seller, you can also send a limited number of requests for buyers to revise the Feedback they've left. If a buyer has abused Feedback rules, you can request that we remove the Feedback by clicking the "Report" link at the bottom of Feedback Abuse policy page.

I received Feedback that violates eBay policies

If you receive Feedback that you think violates one of our policies, report it to us and we'll review it.

I want to change the Feedback I left for someone else

In most cases, you can't change Feedback once you've left it. However, if you've left negative or neutral Feedback for a seller and you want to change it to a positive, the seller may be able to request Feedback revision from you.

Help topics

Basics

Feedback extortion

You can't threaten to leave negative or neutral Feedback for another member unless the other member provides goods or services that weren't included in the original listing.

Feedback manipulation

We don't allow members to exchange Feedback for the sole purpose of increasing Feedback scores, gaining eBay privileges, or enhancing reputation.

Feedback in seller terms and conditions

Sellers can't limit or restrict the buyer from leaving Feedback.

Feedback abuse

Members can't include links, profanity or other inappropriate or unrelated content within Feedback comments.

Feedback withdrawal and removal

Ratings and comments are generally a permanent part of a member's Feedback Profile. However, there are a few situations when we might remove Feedback.

How to

Responding to Feedback and adding follow-up comments

You can respond to Feedback you've received or leave a follow-up comment to Feedback you left.

Requesting Feedback revisions

Learn how sellers can ask buyers to revise the Feedback they've left

Revising a seller's Feedback

Find out what to do when a seller asks you to revise Feedback.

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.

Shortcuts

Request Feedback Revision

Report a Feedback violation

Reply to Feedback received

Follow up to Feedback left

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