Feedback is a valuable indicator of a buyer’s or seller's reputation on eBay. Your Feedback Profile includes a Feedback Score, as well as comments from your transaction partners.

As an eBay member, you should use caution and good judgment when leaving Feedback for another member. What you write will be a permanent part of that member’s record on eBay.

eBay's Feedback-related policies are designed to encourage open and honest trading. However, to ensure that Feedback is used for the proper purpose and not abused, eBay has some basic rules that must be followed.

Members cannot undermine the Feedback system using practices such as:

• Feedback Extortion - Threatening to leave negative or neutral feedback for another member unless the other member provides goods or services not included in the original listing

• Feedback Manipulation - Feedback left or received where the Feedback’s primary value is to artificially enhance a member’s reputation

• Feedback in Seller Terms and Conditions - Sellers are not permitted to include in their listings or terms of sale any conditions that limit or restrict the buyer from leaving Feedback.

Violations of eBay’s policies may result in a range of actions including:

• Listing cancellation

• Limits on account privileges

• Account suspension

• Forfeit of eBay fees on cancelled listings

• Loss of PowerSeller status

Note: You may contact eBay to report violations by using the “Report” or “Contact Us” links found on most policy pages.

You can also learn more about:

• Circumstances when eBay will consider removing Feedback ratings and/or comments

• The Mutual Feedback Withdrawal process that allows members to withdraw Feedback left for a transaction when both members agree to withdrawal.

• The importance of Feedback by taking the Feedback tutorial.

Related Help topics

• About Feedback

• Resolving Feedback Disputes

• Making Your Feedback Public or Private