All about Feedback policies

Feedback is an open forum where members can leave comments about their experiences with their transaction partners. It's important to remember that, in most cases, the Feedback you leave is permanent. Also, there are a few things we won't allow.

Top questions

What if my trading partner won't leave me Feedback?

How do I leave a follow-up response to Feedback?

Can Feedback be changed or removed?

Solve a problem

If you've successfully completed a transaction with another eBay member and they haven't left you Feedback, it's fine to send them a quick email as a friendly reminder. But remember that Feedback is completely voluntary.

If you've received negative Feedback, you can tell your side of the story by responding to the Feedback. As a seller, you can also send a limited number of requests for buyers to revise the Feedback they've left.

I received Feedback that violates eBay policies

If a member has violated one of our Feedback policies, you can request that we remove the Feedback.

I want to change the Feedback I left for someone else

In most cases, you can't change Feedback once you've left it. However, if you've left negative or neutral Feedback for a seller and you want to change it to a positive, the seller may be able to request Feedback revision from you.

Help topics

Basics

Feedback extortion

Buyers aren't allowed to use threats of poor Feedback or low detailed seller ratings to get something that wasn't part of the original listing. Sellers aren't allowed to demand positive Feedback from buyers.

Feedback manipulation

Members aren't allowed to exchange Feedback for the sole purpose of increasing Feedback scores, gaining eBay privileges, or enhancing reputation. Buyers aren't allowed to attempt to damage a seller's Feedback through a series of repeat purchases.

Feedback in seller terms and conditions

Sellers can't include terms or conditions in a listing that limit or restrict the buyer's right to leave Feedback.

Inappropriate Feedback comments

Members can't include links, profanity, or other inappropriate content in Feedback comments.

When eBay may remove or adjust Feedback

Ratings and comments are generally a permanent part of a member's Feedback Profile. However, there are a few situations when we might remove or adjust Feedback.

How to

Responding to Feedback and adding follow-up comments

You can respond to Feedback you've received or leave a follow-up comment to Feedback you left.

How sellers can request Feedback revisions from buyers

Learn how sellers can ask buyers to revise the Feedback they've left

Revising a seller's Feedback

Find out what to do when a seller asks you to revise Feedback.

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.

Shortcuts

Request Feedback revision

Report a seller's Feedback violation

Report a buyer's Feedback violation

Reply to Feedback received

Follow up to Feedback left for others

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