Feedback extortion policy
The buyer isn't allowed to threaten to use Feedback or detailed seller ratings in an attempt to force a seller into providing:
Goods or services that weren't included in the original item's description or purchase price
If there is a problem with a transaction, the buyer should contact the seller to work out the issue. If that isn't successful, the buyer should open an eBay Buyer Protection case in the Resolution Center so eBay can work with the seller to resolve the issue.
The seller can't require a buyer to leave positive Feedback, specific detailed seller ratings, or revise existing Feedback in exchange for a number of things, including, but not limited to:
Receiving the purchased item
Issuing a full or partial refund
Other goods and services not included in the original listing
If a buyer contacts a seller with a problem, the seller should make every effort to resolve it. After the issue is concluded, a seller may ask the buyer to leave positive Feedback or high detailed seller ratings, or request a revision of previous negative or neutral Feedback.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.
Reporting suspected Feedback extortion
Please note that we can't accept reports of Feedback extortion received through email outside of eBay because these can be easily falsified. In order to protect you, we recommend you always use My eBay Messages to communicate with your sellers.
If you think you have experienced Feedback extortion, report it to us:
What are the guidelines?
Examples of Feedback extortion
The buyer can't threaten to leave negative Feedback or low detailed seller ratings (DSRs) if the seller won't:
Accept a return and pay for return shipping.
Give a full or partial refund for an item.
Lower the shipping and handling costs.
Refund payment before the buyer ships the item back to the seller.
Send an extra item that wasn't part of the original listing. (This doesn't include when a buyer requests a replacement for an item that doesn't match the original item description.)
The seller can't:
Refuse to ship the item or refund the buyer unless the buyer leaves positive Feedback or high detailed seller ratings.
Tell the buyer that they can’t use a warranty included in the listing unless the buyer leaves positive Feedback or high detailed seller ratings.
Offer monetary compensation, like a partial refund, to the buyer in exchange for positive Feedback or revising negative or neutral Feedback.
Why does eBay have this policy?
Feedback is intended as a way to let our members share their experiences with other members. Using it as a way to force other members to do things they aren't obligated to do is a misuse of Feedback, and we don't allow it.