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Cell phone (wireless) service contracts policy

Policy overview

You can list cell phone service contracts on eBay either by themselves or bundled with a phone.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?



If you sell a service contract or a phone bundled with a required service contract, you need to:

  • Be an authorized reseller of cell phone services.

  • Offer a full refund within 10 days of payment to any buyer who is rejected for a service contract.

  • Clearly state in your listings what regions, states, or ZIP codes of the country are serviced by the plan, and any restrictions buyers may encounter.

  • Include the following text in all service contract and bundled listings:

    "As an authorized reseller of cell phone services, I will provide a full refund within 10 days to any buyer that does not qualify for our service. This may occur if the buyer is located outside the area to which I am authorized to resell, or if the buyer is rejected for other reasons, such as not meeting our credit requirements. To fully understand our coverage area and policy, please carefully read the terms and conditions in the listing."

We recommend copying and pasting this text directly into your listing. Be sure to use the same font size as the rest of your description.

Why does eBay have this policy?

This policy helps protect buyers from purchasing a service plan that won't work in their area or from purchasing a plan where they don't meet the qualifications.

Contact Customer Service

You can contact Customer Service to report a listing you think violates this policy. Go to that listing, and then click the Report item link on the right side of the page.

We'll review your report and take appropriate action.

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