All eBay members should be able to buy and sell on eBay with confidence. We want our sellers to bring great service, value, and selection to our marketplace, and we strive to protect sellers from unfair and unsafe buyer activity. This policy outlines our expectations for buyer behavior. When buyers don't meet these standards, we encourage sellers to report the concern.
Violations of this policy may result in a range of actions, including Feedback removal, cancellation of cases in the Resolution Center, limits on account privileges (such as use of the eBay Money Back Guarantee), limits on overall buying activity, and account suspension.
Buying behaviors we don't allow
If you've placed a winning bid or clicked the Commit to Buy button in a Buy it Now listing, you've committed to purchasing that item.
If you don't pay for it, even if you've changed your mind, you're violating the unpaid item policy, which may result in account restriction or suspension.
When you bid on or buy an item, you're accepting the seller's terms as set out in their listing, provided they comply with our listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and returns. We know there are sometimes exceptional circumstances, and we allow reasonable and limited requests. However, the seller is not obligated to fulfill requests outside of their terms.
Making unreasonable or excessive demands is not allowed. Using the threat of negative Feedback, low detailed seller ratings, or buyer protection cases to make such demands is considered extortion and is not allowed.
Asking to use one of the alternative shipping options specified in the listing
Asking to use a more expensive shipping option to get the item more quickly, and offering to pay the extra shipping cost
Asking the seller if it's acceptable if your payment is briefly delayed due to exceptional circumstances
Asking to return an item according to the seller's return policy
Asking whether a seller will combine shipping for multiple purchases
Demanding a change to the shipping method or delivery location, other than those specified in the listing
Demanding a change to the payment method or timing, other than those specified in the listing
Demanding a partial refund or discount under threat of negative Feedback, low detailed seller ratings, or filing a buyer protection case
Demanding additional items or services that are outside of what is contained in the listing
Requesting that the transaction be completed off eBay
Feedback is an essential tool for letting other members know about your experiences with a seller, and we encourage you to be honest.
We don't allow misuse of the Feedback system, including the following behaviors. Inappropriate Feedback comments, such as obscene language, will be removed. Also, buying just so you can leave poor Feedback for a seller is considered Feedback manipulation. Threatening to leave bad Feedback in an attempt to force a seller into providing extra goods or services is considered Feedback extortion. Excessive use of low detailed seller ratings and inconsistent Feedback and ratings can also be considered unfair.
Leaving negative or neutral Feedback with an appropriate comment reflecting your experience
Leaving low detailed seller ratings if the seller's performance doesn't live up to your expectations
We don't allow buyers to abuse the eBay Money Back Guarantee or PayPal Purchase Protection processes. Opening a case when you've already received a refund, opening a case as retaliation against a seller, or making false claims is considered abuse of the eBay Money Back Guarantee.
Opening an eBay Money Back Guarantee or PayPal Purchase Protection case after you didn't receive the item and you haven't been able to resolve the issue with the seller
Opening an eBay Money Back Guarantee or PayPal Purchase Protection case after the item you received didn't match the description in the listing
Claiming an item hasn't been received before the estimated delivery date has passed
Claiming an item hasn't been received when it has arrived
Claiming an item is significantly not as described when the item condition is consistent with the description in the listing
Opening a case when you have already received a refund from the seller or reimbursement from your payment provider
Opening a case against a seller to retaliate following previous disputes
Opening a case against a seller when you haven't paid for an item
Threatening to open a case against a seller in order to get a discount or additional goods and services, when the item arrived in the described condition
A pattern of excessively opening buyer protection cases
We encourage all sellers to specify a clear return policy in their listings. You should always check the return policy specified in a listing before committing to pay for an item.
If you want to return an item, review the seller's return policy before initiating a return. Sellers may specify requirements for returns such as time limits, restocking fees, and who pays for return shipping. Learn more about returning an item and our returns guidelines.
Returning a faulty item or an item that was significantly not as described
Returning an item within the terms of the seller's return policy
Returning a different item (e.g. a used or older model of the same product or an empty box)
Not returning the item as it was sent to you (e.g. returning a TV without the remote control)
Returning an item that has been damaged after being delivered
Claiming an item is not as described in order to circumvent a seller's return policy
Not following the terms of the seller's return policy
A pattern of purchasing items and receiving excessive refunds
Acceptable buying practices include adherence to the following separate policies.
Communications: Your communications with sellers—via email, the Resolution Center or Community discussion boards—should comply with our member-to-member contact policy.
Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.
Unwelcome and malicious buying: Bidding on or buying items with no intention of completing the transaction, or circumventing sellers' requirements for buyers is considered unwelcome and malicious buying.
Note: We look at the circumstances, including the members' past history. We make decisions based on the evidence in the individual case, as well as by evaluating patterns of behavior that create a negative value in the marketplace. If we aren't sure about something or can't prove it with certainty, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.
Why does eBay have this policy?
We work hard to make shopping on eBay safe and fun. We hold sellers on eBay to extremely high standards of customer service. Our selling practices policy sets out our expectations of sellers, and we hold sellers accountable to seller performance standards when buyers report a problem with a purchase. While most eBay buyers follow the rules, we also need to protect sellers from unsafe and unfair behavior, and from buyers who try to take advantage of our protection systems.
Contact Customer Support
You can contact Customer Support to report a listing you think violates this policy. Go to that listing, and then click the Report item link on the right side of the page.
We'll review your report and take appropriate action.
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