The item you bought hasn't arrived yet.

1. Check the typical shipping time for the method your seller used and determine when your item should arrive.

2. Depending on the shipping method the seller used, you may be able to track your package in My eBay.

3. If you can't find tracking information on eBay, request the seller's contact information and email the seller. If that doesn't work, give the seller a call.

4. If you can't work out a solution with the seller, and the item should have arrived by now, you can use our Resolution Center to file a claim.

The item you bought arrived damaged.

1. Request the seller's contact information and email the seller to discuss the situation and work out a solution.

2. If you can't work out a solution with the seller, you can use our Resolution Center to file a case.

You feel the seller charged excessive shipping.

1. Review the shipping section of the selling practices policy.

2. If you feel that the seller has violated this policy, click the Report link at the bottom of the selling practices policy.

The item you sold was lost or damaged in shipping

1. Contact the shipping company to file a claim, if possible.

   Note: Even if the item was not insured, you are still responsible for the item until the buyer receives it.

2. Contact your buyer to work out a solution. If you file an insurance claim, the shipping company may need to contact the buyer and inspect the item and its packaging before resolving your claim.