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Shipping internationally
In this article
In this article


If your item is located in the US and you're shipping to an eligible country, you may be able to use our Global Shipping Program. With the Global Shipping Program, you ship the item to a US shipping center, and international shipping experts manage the international shipping and customs process for you. Learn more about using the Global Shipping Program.

If you are not using the Global Shipping Program, there are several things to consider when shipping internationally.

How international shipping costs are calculated

You can use the Shipping Calculator to calculate shipping costs to any country. International shipping costs are based on a combination of the following:

  • Weight and dimensions of package.

  • Method of shipment such as Ground or Next Day Air.

  • The location you are shipping from (city, state, country).

  • The location you are shipping to (also called the destination country).

Costs can be considerably higher for international destinations.

Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. Customs regulations vary by country and not all carriers ship to all locations.

Make sure that your listing clearly specifies who is responsible for paying these additional fees. You can cut and paste this directly into your listing:

International Buyers - Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Some carriers offer customs and brokerage services to assist you with informing buyers about additional charges, duties, and taxes. An "extended area surcharge" may apply to your buyers depending on their international locations.

Shipping to Canada

In Canada, buyers are responsible for paying duties, taxes, and applicable customs brokerage fees separate from the merchandise cost. Buyers will generally pay these fees upon receipt of your shipment. Tell your Canadian buyers that they may be charged additional fees once they receive your package.

Ship to Canada using UPS
UPS offers US sellers a Non-Resident Importer (NRI) account. The US seller can then bill the customer up front for duties and taxes, as well as shipping and handling.

The advantages of having an NRI account:

  • No cash on delivery (C.O.D.) or power of attorney (POA) to worry the buyer

  • Quicker shipment of goods because UPS does not have to wait for the release from customs

  • Delivered as prepaid

For more information on setting up a Non-Resident Importer account, call 1-800-PICK-UPS.

Note:This shipping information is provided to you for general information purposes and may not be applicable or accurate for shipments processed with some carriers or for goods shipped across certain international borders. Please check with your carrier for any special rules that govern your shipment of goods. For international shipments, also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.

Insurance

You should always insure international shipments if your carrier does not provide automatic coverage. Check with your carrier for insurance regulations for each country—they may vary.

Specifying where you'll ship

You can exclude certain regions or countries from the places you're willing to ship to.

To exclude certain shipping locations:
  1. Click My eBay at the top of most eBay pages. You may need to sign in.

  2. Click the Account tab.

  3. Click the Site Preferences link on the left side of the page.

  4. Click the Show link to in the Shipping Preferences section.

  5. Click the Edit link next to the Exclude shipping locations from your listings option.

  6. On the next page, select regions and countries where you don't want to ship your items. If you only want to select certain countries in a continent or region, click the Show all countries link next to that region's name.

  7. If you want to apply these exclusions to your current listings, select the Apply to all current live listings option.

  8. Once you're finished, click the Apply button.

Important:

When shipping internationally, sellers should use a shipping method that provides proof of delivery. Proof of delivery can help protect sellers in eBay Money Back Guarantee cases.

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