eBay
  • Daily Deals
  • Sell
  • Customer Support
  • Shop Deals
  Home > Help >Payment & shipping>Paying for items>What happens if I forget my PayPal password?
Help
Search the help pages 
(Does not search for items or products)
 SearchTips
What happens if I forget my PayPal password?

If you forget your PayPal password, you'll need to create a new password.

Here's how to create a new PayPal password:

  1. Select one of the password recovery options, enter the requested information, and then click the Continue button.

  2. PayPal will send an email to the email address you provided (as long as it's an address that is registered with your PayPal account.) Check your email, and click on the link in the PayPal email you receive.
    Note: If nothing happens when you click the link, copy the link and paste it into the address field in your Internet browser window.

  3. Select one of the verification options from the Verify drop-down menu.

  4. Enter the requested information, and then click the Continue button.

  5. Enter your new password and new security questions and answers. Remember to choose a password that's easy for you to remember but hard for others to guess.

  6. Click the Submit button.

If you can't reset your password using the steps above, contact PayPal.

Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.