When you sell an item and the buyer pays through PayPal, the funds may be pending in your PayPal account for a period of time before the funds become available. This may be as little as 3 days after the buyer receives the item, but can be up to 21 days. This is to help encourage fast shipping and ensure customer satisfaction.
There are several reasons you might not have immediate access to funds. Some of the most common reasons are:
If you're a new or Below Standard seller
While you're establishing a successful selling history on eBay, funds from your sales will be pending in your PayPal account for a period of time.
Follow good shipping practices to help access your funds from each sale sooner:
If we don't have tracking information, but you mark the item as shipped and we can calculate a delivery date, your money should be available 7 days after your latest estimated delivery date.
If we don't have tracking information, and you don't mark the item as shipped, or we can't calculate a delivery date (for example, if the item was shipped internationally), the funds should be available 21 days after the buyer pays.
Note: In some cases, such as international shipments, we can't calculate a delivery date or confirm delivery. It may also take longer to get your funds if your buyer reports a problem.
New seller status ends once you've met all the following criteria:
It's been more than 90 days since your first successful sale.
You've completed more than 25 domestic sales transactions.
You have more than $250.00 in total sales.
Other reasons funds may not be available
Even if you aren't a new or Below Standard seller, funds may be temporarily set aside in your PayPal account if an eBay Buyer Protection case, PayPal claim, or PayPal dispute is opened. Funds may also be temporarily set aside if a credit card chargeback is received or other reversal is initiated.
In those cases, funds for that sale are not available until the seller resolves the issue, or the case is escalated and found in the seller's favor.
If the seller does not resolve the issue and is found responsible, eBay or PayPal will refund the buyer's payment.
If your account was previously suspended or restricted, for a 90-day period there may also be a delay of up to 21 days before your funds will be available. Find out more about access to your funds.
Learn more about other reasons funds may not be available.
Using pending funds to pay for shipping
If you print shipping labels on eBay (USPS domestic or First Class international), up to $15.00 of your buyer's funds will be available immediately to cover shipping costs for any order less than $50.00. For any order with a total cost that exceeds $50.00, up to 30% of the funds from your buyer will be available immediately to cover shipping costs. If you print shipping labels on PayPal and select USPS postage, you'll need to pay for shipping when you print the label but the reimbursement will be deposited back to your PayPal account within 24 hours. Funds from your buyer won't be made available in advance to cover shipping costs for items sent through UPS or Canada Post.