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PayPal payments that aren't yet available
In this article
In this article

When you sell an item and the buyer pays through PayPal, the funds may be pending in your PayPal account for a period of time before becoming available. Funds may be pending for as few as 3 days after the buyer receives the item, but may be pending for up to 21 days. We encourage you to provide quick shipping, both to ensure customer satisfaction, and to help access your funds from a sale more quickly.

You might not have immediate access to funds for several reasons. Some of the most common reasons are:

If you're a new or below standard seller

Whether you're a new member who wants to sell on eBay or a member who has been with eBay for years and are new to selling, it's important for you to establish a successful selling history on eBay. We want to encourage you to learn and follow best practices for selling, and avoid bad habits. During this period of time, funds from your sales will be pending in your Paypal account.

Follow best shipping practices to help access your funds from each sale sooner:

  • Funds will be available 3 days after we confirm the item was delivered when you use eBay or PayPal to print shipping labels or upload tracking information from UPS, USPS, or FedEx.

  • If we don't have tracking information, but you mark the item as shipped and we can calculate a delivery date, your money should be available 7 days after your latest estimated delivery date.

  • If we don't have tracking information, and you don't mark the item as shipped, or we can't calculate a delivery date (for example, if the item was shipped internationally), the funds should be available 21 days after the buyer pays.

Note: If your buyer reports a problem, it may take longer to get your funds.

New seller status ends once you've met all the following criteria:

  • It's been more than 90 days since your first successful sale.

  • You've completed more than 25 domestic sales transactions.

  • You have more than $250.00 in total sales.

Other reasons funds may not be available

Funds may be temporarily set aside in your PayPal account if a buyer opens an eBay Money Back Guarantee request, PayPal claim, or PayPal dispute, or if a buyer initiates a return. Also, funds may be temporarily set aside if a credit card chargeback is received or other reversal is initiated.

In those cases, funds for that sale aren't available until you resolve the issue, until the buyer asks us to step in and help with a request and we decide in your favor, or until the return and refund are completed.

If you don't resolve the issue and you're found responsible in transaction issue related to the eBay Money Back Guarantee or PayPal Purchase Protection, eBay or PayPal will refund the buyer's payment.

If we previously suspended or restricted your account, we may delay releasing your funds for up to 21 days during the first 90 days of your account being reinstated. Find out more about access to your funds.

Learn more about other reasons funds may not be available.

Using funds to pay for shipping

If you print shipping labels on PayPal and select USPS postage, you'll need to pay for shipping when you print the label. Reimbursement for the cost of the label will be deposited back to your PayPal account within 24 hours.

If your buyer has requested a replacement through eBay hassle-free returns, funds from that buyer won't be available for the shipping label for the replacement item. Learn more about using eBay hassle-free returns.

Funds from your buyer won't be made available in advance to cover shipping costs for items sent through UPS or Canada Post.

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