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There are two situations when you might receive an email from PayPal letting you know that you have a payment to claim. The first is if a buyer has an unconfirmed address. The second is if the buyer sends a payment to an email address that isn't linked to your PayPal account.
Payments from an unconfirmed address
If a buyer sends you a payment from an unconfirmed address, you'll need to claim the payment before we deposit it into your PayPal account. This is because you won't be covered by PayPal's Seller Protection if you send an item to an unconfirmed address.
In this case you can either contact the buyer and ask that they provide a confirmed address, or you can claim the payment.
To claim the payment:Click the link provided in the email from PayPal.
If you have a PayPal account, click Log in. Otherwise, click Sign Up.
Once you log in or create a PayPal account, the money you've claimed will appear in your account. If it doesn't, log out of PayPal and click the link in the email once more, then log in again.
Payments to an email address not linked to your PayPal account
If a buyer sends you a PayPal payment but sends it to an email address that isn't linked to your PayPal account, you have to claim your payment by adding that email address to your account.
To claim the payment:Click the link provided in the email from PayPal.
If you have a PayPal account, click Log in. Otherwise, click Sign Up.
If you're creating a new account, use the email address where the payment was sent as your PayPal address
If you're adding an email to an existing account, click the Continue link
Check your email for the confirmation message from PayPal and click the link in that email.
On the email confirmation page, enter your PayPal password and click Confirm.
Click Go to my account and you'll see the money you've claimed appear in your account. If it doesn't, log out of PayPal and click the link in the email once more, then log in again.
Must use Buy It Now and PayPal.
