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How can I claim a PayPal payment?
In this article
In this article


There are a few situations where you might receive an email from PayPal letting you know that you have a payment to claim:

  • The buyer has an unconfirmed shipping address.

  • The buyer sends a payment to an email address that isn't linked to your PayPal account.

  • You made a mistake entering your PayPal email address when you listed your item.

  • You need to agree to accept a credit card payment.

Below, you can find out what to do in any of these situations.

If you can't find what you need on this page, please contact PayPal for more help.

Payments from an unconfirmed address

If a buyer sends you a payment from an unconfirmed address, you'll need to claim the payment before we deposit it into your PayPal account. However, shipment to a confirmed address is not a requirement for coverage under PayPal Seller Protection.

In this case you can either contact the buyer and ask that they provide a confirmed address, or you can claim the payment.

To claim the payment:
  1. Click the link provided in the email from PayPal.

  2. If you have a PayPal account, Log In. Otherwise, click Sign Up.

Once you log in or create a PayPal account, the money you've claimed will appear in your account. If it doesn't, log out of PayPal and click the link in the email once more, then log in again.

Payments to an email address not linked to your PayPal account

If a buyer sends you a PayPal payment but sends it to an email address that isn't linked to your PayPal account, you have to claim your payment by adding that email address to your account.

To claim the payment:
  1. Click the link provided in the email from PayPal.

  2. If you have a PayPal account, click Log In. Otherwise, click Sign Up.

  3. If you're creating a new account, use the email address where the payment was sent as your PayPal address.

  4. If you're adding an email to an existing account, click the Continue link.

  5. Check your email for the confirmation message from PayPal and click the link in that email.

  6. On the email confirmation page, enter your PayPal password and click Confirm.

  7. Click Go to my account and you'll see the money you've claimed appear in your account. If it doesn't, log out of PayPal and click the link in the email once more, then log in again.

If you made a mistake entering your email address on the Sell Your Item form

The Sell Your Item form stores your PayPal email address. If you change this address in your PayPal account but don't change it on the Sell Your Item form, your payment will be sent to your old email address. Here's how to fix this.

First, find out what email address was on the Sell Your Item form:
  1. Click My eBay at the top of most eBay pages. You may be asked to sign in.

  2. On the left side of the page click the Sold and locate the listing associated with the unclaimed payment.

  3. Click the listing title.

  4. On the ended listing page, click Relist. (You won't finish the relisting process.)

  5. Under Review listing details, click Edit listing.

  6. Scroll down to the Select how you'll be paid section. Here you'll see the email address where your PayPal payment was sent. Make a note of this address.

Next, add this email address to your PayPal account:
  1. Sign into your PayPal account.

  2. Click the My Account tab, and then click the Profile link.

  3. In the Account Information section, click Email.

  4. Click the Add button.

  5. Enter the email address from the Sell Your Item form and click the Save button. Check your email for the confirmation message from PayPal and click the link in that email.

  6. On the email confirmation page, enter your PayPal password and click Confirm.

  7. Click Go to my account and you'll see the money you've claimed appear in your account. If it doesn't, log out of PayPal and click the link in the email once more, then log in again.

If you need to accept a credit card payment

Buyers can use PayPal to pay you with a credit card. PayPal processes the payment and deposits the payment into your PayPal account. However, to accept credit card payments, you need a Business or Premier PayPal account.

If a buyer sent you a credit card payment and you have a Personal PayPal account, you'll need to upgrade to a Business or Premier account before you can accept the payment. Find out how to upgrade your account. You may have to sign into your PayPal account to access this link.

If you still can't solve the problem

If you've tried the solutions above and you still can't claim your payment, ask your buyer to cancel their payment and then go through eBay checkout again.

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