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Using checkout
In this article
In this article


eBay checkout lets your buyer send you an electronic payment right after your listing ends. Checkout is a preference that's set automatically when you set up your seller account. You can disable it at any time.

Why use checkout?

Checkout is needed for online payments
When you list an item, you need to offer at least one online payment method. Online payment methods include:
Faster payment and fewer unpaid items
To pay, the buyer simply goes through checkout. Sellers who use checkout have more successful sales.
Fewer emails to and from the buyer
Checkout automatically calculates total costs and displays shipping information, reducing the time you spend reading and responding to emails from buyers.
More sales
Checkout lets buyers purchase more items from you as part of one transaction. Plus, checkout makes paying you easier for the buyer and can result in return sales, great Feedback for you, and more potential customers.

How it works

Here's the process:
  1. When the listing ends, your buyer sees the Pay Now button in their email. They'll also see one in the listing and the Purchase History section of My eBay.

  2. The buyer clicks the Pay Now button and reviews the listing information to calculate the final cost of the item, specify where they want it shipped, and select a payment method from the options you offer in your listing. They can also buy more items you're selling and add them to the purchase.

  3. If buyers choose to pay with one of the electronic methods you offer, they may need to log in to the payment site.

  4. If buyers choose to pay with another method, they confirm the final costs, and then receive the payment instructions you specified when you listed the item.

  5. You'll receive notification once buyers have completed checkout.

Note: To let guest buyers purchase your items, make sure to list them with checkout.

Follow these tips

These tips will save you time and help your buyers pay you faster:

Specify payment details
Specify all payment details when you list the item, including shipping, handling, tax, and so on. This lets your buyers know exactly what they'll be paying.
Specify whether you require a deposit
You can request that buyers send you a deposit to confirm their intent to purchase. Note: A buyer's deposit is non-binding and is done in good faith.
List your item with one or more electronic payment methods
One electronic payment method is required when you list, although we recommend offering more than one. To compare payment options, see selecting payment methods.
Specify special payment instructions
Your payment instructions appear to your buyers when they select their payment method. If you have any special instructions for your buyers, this helps bring it to their attention. These instructions may be seen by anyone who views your item.
Specify shipping discounts
If you offer shipping discounts, you can set them as shipping preferences. Checkout automatically calculates these discounts for your buyers. Discounts are promoted during checkout to encourage additional purchases.
Specify whether you accept special instructions
You can choose whether to allow buyers to include special instructions for you on the checkout page. Enabling this feature makes sense for sellers who often require instructions from their buyers (i.e., measurements or color requests), or for sellers who have the time to read and respond to each individual order. Disabling this feature makes sense for large sellers who have automated operations, and who can't make adjustments to orders before they're shipped out. Your preferences will be applied to all of your listings.
This feature is automatically enabled, which means you may receive special instructions from your buyers.
To disable special instructions at checkout:
  1. Click My eBay at the top of most eBay pages. You may be asked to sign in.

  2. Place your pointer over the Account tab, and then click Manage your communications with buyers.

  3. Click the Edit link next to the Manage questions and answers heading.

  4. Clear the Allow buyers to provide special instructions on their order during checkout option.

  5. Click the Submit button.

Disabling Checkout

Checkout is enabled automatically when you set up your seller account. If you'd rather not use checkout when you list an item, you can disable it.

To disable eBay checkout:
  1. Click My eBay at the top of most eBay pages. You may need to sign in.

  2. Place your pointer over the Account tab, and then click Site Preferences.

  3. Under Selling Preferences, in the Payment from buyers section, click the Show link.

  4. Click the Edit link. You may need to sign in.

  5. Under Checkout Preference, clear the Use Checkout check box.

  6. Click the Submit button.

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