Sending invoices
| In this article |
 | |
Sending your buyer an invoice
After your listing ends and before the buyer completes checkout, you can send your buyer an invoice. You can also send your buyer a revised invoice if they've purchased more items from you.
Note: The option to send an invoice or send a revised invoice expires 30 days after the listing ends.
To send your buyer an invoice:Click My eBay at the top of most eBay pages. You may be asked to sign in.
Click the Sold link on the left side of the page.
Find the item for which you want to send an invoice.
From the Actions drop-down menu, select Send Invoice.
Specify details such as shipping and handling, tax, and available payment methods.
Sending a revised invoice
If the buyer hasn't paid for the item yet, and less than 30 days have passed since the end of the listing, you can send a revised invoice.
To send a revised invoice:Click My eBay at the top of most eBay pages. You may be asked to sign in.
Click the Sold link on the left side of the page.
Find the item for which you want to send an invoice.
From the Actions drop-down menu, select Send Invoice.
Specify details such as shipping and handling, insurance, tax and available payment methods.
Note: If you're experiencing trouble completing a transaction with your buyer, you can request the buyer's phone number. Sometimes a phone call helps make communication easier.
If you don't see the Send Invoice option
If it's been less than 30 days since the listing ended and you can't find the Send Invoice option, it might be because you're using Selling Manager Pro.
To send an invoice using Selling Manager Pro:Click My eBay at the top of most eBay pages. You may need to sign in.
Click the Sold link on the left side of the page.
Click the record number of the listing for which you want to send an invoice.
Click the Email Buyer button, and then select the Winning Buyer Notification template.
Can I add insurance charges to my invoice?
You can't charge a separate fee for insurance, but you can incorporate any insurance costs into your item's price or handling cost. Whether or not you choose to insure the item, you still need to make sure your item arrives as described.
