eBay includes an online Help system that is similar to an online handbook of information, instructions, policies, and advice. eBay’s online Help system makes it easy to find the answers you need to buy, sell or solve a problem.

The online Help system includes information on how to reslove problems when things go wrong.

For example:

• If you have had problems contacting your buyer or seller, see the Contacting eBay Member Help page.

• You have not received your item or the item was not as decribed and want to files a dispute, see Item Not Received or Significantly Not as Described Process .

• Your buyer has not paid for an item, see Unpaid Item Process (Non-paying Bidder or Buyer).

For more problem situations and related Help pages, see Troubleshooting Guide.

To report a problem, listing violation or spoof (fake email) go to the Security Resolution Center.

eBay’s Help system includes the following information:

• Top questions: The most asked questions and the answers.

• Overviews: Conceptual information that contains key concepts.

• Procedures: How-to information for registering on eBay, leaving feedback, paying for an item, and more.

• Getting Started: Information especially for new eBay members to help you buy on eBay, sell on eBay, and more.

• Tips and Notes: Quick information to help you search, buy, sell, and more.

• Related Help topics: Additional information related to the topic you are reviewing.

• Customer Support links: Links to help you contact customer support at eBay located at the bottom of most eBay Help pages.

Note: You can also contact Customer Support Using the "Live Help" link located at the top of the eBay.com Home page.

To get to the main page of the Help system, click the Help link at the top of an eBay page.

• Search. Type keywords related to the information you want in the Search text box and click the Search Help button to get a list of Help pages.

• Browse. To get to the main page of the Help system, click the Help link at the top of an eBay page. To see what is in each section, click on the main heading (Finding, Buying, Selling).Start with the Top Questions and links of a Help page, or use the A-Z Help Index link.

• Use the A-Z Help Index . You can look for a term alphabetically.

Note: Most Help pages have navigation links on the left-side of the Help pages. The links are: A-Z Index, eBay Acronyms, eBay Glossary, and Contact Us.