• Daily Deals
  • Sell
  • Customer Support
  Home > Help >Feedback>All about Feedback>Losing Feedback privileges
Search the help pages 
(Does not search for items or products)
Losing Feedback privileges

In certain circumstances, members can lose Feedback privileges. For example, if a buyer doesn't pay for an item, or opens a case that is decided in the seller's favor, it can affect Feedback privileges for that transaction.

If a buyer hasn't paid for an item, a seller can open an unpaid item case in the Resolution Center. After the case is opened, the buyer has up to 4 days to pay or reach an agreement with the seller. If the buyer doesn't pay and doesn't respond to the case within 4 days, an unpaid item is recorded on the buyer's account, and the buyer won't be able to leave Feedback for that transaction. If the buyer has already left Feedback for that transaction, it will be removed.

If a buyer opens a case that is later decided in the seller's favor, any Feedback left by the buyer for that transaction will be removed.

Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.