Though it happens rarely, there are some circumstances when members can lose Feedback privileges. When a buyer fails to respond to an Unpaid Item notification and the seller issues an Unpaid Item strike against them, the buyer can still leave a Feedback comment, but the Feedback rating they leave for the transaction will not appear and will not count toward the seller’s Feedback Score.

An eBay administrative note will appear under the Feedback comment on the Feedback Profile page, explaining that the member did not participate in the Unpaid Item process.

You should always respond to disputes opened within the Unpaid Item process. If you have resolved the situation outside of this process (for example, by making a payment by phone or email), please go back to the Dispute Console to enter a comment. Otherwise, you may lose your Feedback privileges for that transaction.

Note: When an Unpaid Item dispute is closed automatically, the buyer will lose Feedback privileges immediately. This happens when the buyer is no longer a registered user of eBay at the time of the Unpaid Item filing.

• Unpaid Item Process

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