Feedback Scores and Your Reputation

When you understand how the numbers in a member’s Feedback Profile are calculated, it’s easier to evaluate a member’s reputation. You can view a member’s Feedback Profile by clicking the number in parentheses next to their user ID.

The Feedback Score is one of the most important pieces of a Feedback Profile. It’s the number in parentheses next to a member’s user ID, and is also located at the top of the Feedback Profile. Next to the Feedback Score, you may see a star. Feedback stars are awarded to eBay members for achieving 10 or more Feedback points.

For each transaction, buyers and sellers can rate each other by leaving Feedback. Feedback consists of a rating (positive, negative, or neutral), and a short comment. These ratings are used to determine Feedback Scores.

A positive rating increases the Feedback Score by one point
A neutral rating leaves the Feedback Score the same
A negative rating decreases the Feedback Score by one point

In other words:

If a member leaves one neutral rating and one positive rating, it will affect the Feedback Score by +1.
If a member leaves three negative ratings and one positive rating during the same week, the Feedback will affect the Feedback Score by -1.

Members can affect each other's Feedback Score by only one point per week. Each member may affect your score by one point (positive or negative) per transaction. However, to make sure that repeat Feedback is calculated in the Feedback Score, each transaction the member is leaving Feedback for must end in a separate week. For Feedback, eBay defines a week as Monday through Sunday, Pacific Time.

For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.

Repeat Feedback submitted before early February 2008 does not affect Feedback Scores. Repeat Feedback submitted once a week counts toward members' Feedback scores starting in February 2008.

In addition to the Feedback Score, you’ll see other numbers on the Feedback Profile page. Here’s what they mean:

What it is	What it means	Where you'll find it
Positive Feedback	The percentage of positive ratings left by members. This is calculated by adding the number of positive ratings and the number of negative ratings, and then dividing the number of positive ratings by the total number of ratings.	At the top left of the Feedback Profile
Members who left a positive	The number of unique members who have given this member a positive rating. If the same member leaves more than one positive rating it will only count once.	At the top left of the Feedback Profile
Members who left a negative	The number of unique members who have given this member a negative rating. If the same member leaves more than one negative rating it will only count once.	At the top left of the Feedback Profile
All positive Feedback	The total number of positive Feedback received for all transactions, including repeat customers.	At the top left of the Feedback Profile
Recent Feedback Ratings	The number of positive, neutral, and negative overall Feedback ratings the member has received in the last 1, 6, and 12 months.	At the top center of the Feedback Profile
Detailed Seller Ratings	Detailed seller ratings provide more details about this member’s performance as a seller. Five stars is the highest rating, and one star is the lowest. These ratings do not count toward the overall Feedback Score and they are anonymous. That means that sellers can't trace detailed seller ratings back to the buyer who left them.	At the top right of the Feedback Profile
Ratings mutually withdrawn	The number of Feedback ratings that the member has mutually agreed to withdraw with a trading partner.	Under the “Feedback as a seller,” “Feedback as a buyer,” and “All Feedback” headings.
Bid retractions	The number of times the member has retracted a bid in the last 12 months.	Under the “Feedback as a buyer” and “All Feedback” headings.

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