All about Feedback

Feedback represents your reputation as an eBay member. It’s made up of comments and ratings left by other members you’ve bought from and sold to. Find out how Feedback works.

Top questions

How do I leave Feedback?

Can Feedback be removed?

What does the star next to my Feedback score mean?

What is Feedback and how does it affect my reputation?

Solve a problem

If you’ve received negative Feedback, you can tell your side of the story by replying to the Feedback comment. As a seller, you can also send a limited number of requests for buyers to revise the Feedback they’ve left. If a buyer has abused Feedback rules, you can request that we remove the Feedback by clicking the Report link at the bottom of Feedback abuse policy page .

I need to leave Feedback for a member who is no longer registered.

Feedback can be left only for members who are currently registered. If a member decides to close an account or that member’s account is suspended, the item will appear in My eBay for 60 days. If the member’s account is reinstated or if the member cancels the account closure, you'll be able to leave Feedback.

I need to leave multiple Feedback ratings for a member.

You can leave Feedback for the same member multiple times, once per transaction. The way your ratings affect the member’s Feedback score depends on whether the transactions occurred in the same week.

Help topics

Basics

How Feedback works
For each transaction, buyers and sellers can rate each other by leaving Feedback. Feedback consists of a rating and a short comment.

Feedback scores, stars, and your reputation
When you understand how the numbers in a member's Feedback Profile are calculated, it's easier to evaluate a member's reputation.

Finding a member's Feedback
Learn how to find someone's Feedback.

Detailed seller ratings
Besides leaving a general rating, buyers can rate a seller's performance in 4 specific areas.

Losing Feedback privileges
To keep our marketplace fair and safe, there are a few situations when members are not allowed to leave Feedback.

Feedback withdrawal and removal
Ratings and comments are generally a permanent part of a member’s Feedback Profile. However, there are a few situations when we might remove Feedback.

Resolving Feedback disputes
If you and your trading partner disagree about Feedback given or received, you have some options to resolve the situation.

How to

Using My eBay to leave and view Feedback
Learn how to leave Feedback, and see the Feedback you’ve left and received.

Responding to Feedback and adding follow-up comments
You can respond to Feedback you’ve received or leave a follow-up comment to Feedback you left.

Reviewing Feedback a member left for others
Seeing what a member says about others can give you valuable information before you trade with them.

Requesting Feedback revisions
Learn how sellers can ask buyers to revise the Feedback they’ve left.

Revising a seller’s Feedback
Find out what to do when a seller asks you to revise Feedback.

Making your Feedback Profile public (or private)
Letting potential trading partners see your public Feedback comments creates trust and increases your sales.

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.

Shortcuts

Leave Feedback

View a Feedback Profile

Reply to Feedback received

Follow up to Feedback left

Make Feedback public or private

Rules & policies

All about Feedback policies

Feedback manipulation

Feedback abuse, withdrawal, and removal

Feedback extortion

Feedback in seller terms and conditions

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