We pledge to work closely with our community of members to ensure that eBay remains a safe place to buy and sell. We welcome reports of activity that may violate our policies. We will investigate and take appropriate action, if necessary, as described in our User Agreement.

The help pages listed below describe steps buyers and sellers can take to ensure a successful transaction as well as what can be done if something goes wrong. These pages also explain eBay's role in the transaction, detailing what we're able to do to assist you.

Information for buyers

• About Buyer Protection Programs – What you can do if you are having a problem with a purchase.

• Item Not Received or Significantly Not as Described Process  – This process is designed to make communication between buyers and sellers easier.

• About PayPal Buyer Protection – When you pay with PayPal on eBay, eligible transactions will receive coverage up to $200 at no additional cost. However, the majority of transactions may be covered up to $2000. See eligibility.

• Paying Confidently – Find out which payment method is safest and most appropriate for you before purchasing an item.

• Tips for Buyers – Steps buyers can take to ensure a successful transaction.

Information for sellers

• Defrauded Sellers – Options available to sellers who have sent an item and have not received payment.

• Receiving Payments – Learn what you can do as a seller to prevent fraud before shipping an item.

• Tips for Sellers – Steps sellers can take to ensure a successful transaction.

Additional information

• Dealing with Shipping Problems – How to resolve a situation where your item was lost or damaged during shipping.

• About Transactions Outside of eBay – What to do if your transaction took place outside of eBay.

• Additional Resources – More about what you can do if something goes wrong.