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  Home > Help >Bidding & buying>Buying basics>How do I contact a seller?
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How do I contact a seller?

If you have questions about an item, here's how to get answers.

Before you bid or buy

  1. Click the Ask a question link in the listing.

  2. On the Find answers page, choose the topic that best fits your question, and look for your question.

  3. If you can't find your question, under Did we answer your questions?, select No, I want to contact the seller, and then click the Continue button.

  4. Enter your question. Depending on the topic, you may be asked for additional information.

  5. Enter the verification code for security purposes, and then click the Send button.

Note: Not all sellers accept questions before you buy an item, but all sellers will accept questions after you've bought an item. 

After you've bought or won an item

After you've won an item, we'll send you an email with the seller's email address.

If you've tried contacting the seller by email but haven't received a response, you can request the seller's phone number and call them.

Note: Buyers can only obtain a seller's contact information if they bid on or buy one of the seller's items. Sellers can only obtain the contact information of bidders or buyers on their listings. 

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