If you have questions about an item, try contacting the seller by clicking on the "Ask seller a question" link on the item page. This feature allows you to send an email to a seller, even if you have not yet bid on or purchased the item.

If you have tried to contact the seller by email but haven’t received a response, you can also request the seller’s phone number and call them.

Note: In order to obtain information about another member, you have to be involved in a transaction with the seller or bidder.

Tip: Once you've won an item, the End of Auction email that eBay sent you contains the seller's email address. If you misplaced your End of Auction notice or other information from the seller after you win an item, you can always return to the item and contact them from the "Ask seller a question" link on the item page.

Note: To contact the seller, click the 'Ask seller a question' link. eBay's Contact Information Policy requires that all members have updated contact information on file with us at all times.

• Contacting eBay Members

• Knowing Your Seller

If you're looking for more help or have a question to ask, please contact us.